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Question 321 - CS0-003 discussion

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An MSSP received several alerts from customer 1, which caused a missed incident response deadline for customer 2. Which of the following best describes the document that was violated?

A.
KPI
Answers
A.
KPI
B.
SLO
Answers
B.
SLO
C.
SLA
Answers
C.
SLA
D.
MOU
Answers
D.
MOU
Suggested answer: C

Explanation:

The document that was violated in this scenario is the SLA (Service Level Agreement). An SLA is a formal agreement between a service provider and a customer that defines the level of service expected. It includes specific metrics such as response times and resolution times. Missing an incident response deadline for customer 2 due to alerts from customer 1 indicates a breach of the agreed-upon service levels outlined in the SLA.

asked 02/10/2024
Arvee Natividad
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