Question 180 - DA0-001 discussion

The answer is A. Outlier.

Short explanation: An outlier is a data point that differs significantly from the rest of the data in a dataset. An outlier can indicate an error, an anomaly, or a rare event in the data. An outlier can affect the statistical analysis and visualization of the data, such as skewing the mean, variance, or distribution of the data. Therefore, data should be cleaned to identify and remove or correct any outliers.

The image below shows a box plot graph with a vertical axis labeled "Customer Calls" and a horizontal axis labeled "Churn". The box plot is blue in color and the median value is around 2. There are 7 outliers above the box plot, ranging from 4 to 8.

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A box plot is a type of graph that can show the distribution of data values using five summary statistics: minimum, maximum, median, first quartile, and third quartile. The box represents the interquartile range (IQR), which is the difference between the first and third quartiles. The median is shown as a line inside the box. The whiskers extend from the box to the minimum and maximum values, excluding any outliers. Outliers are shown as dots or circles outside the whiskers.

In this graph, we can see that most of the customer calls are between 0 and 4, with a median of 2.

However, there are 7 outliers that have more than 4 customer calls, up to 8. These outliers may indicate some customers who have more issues or complaints than others, or some errors or anomalies in the data collection or recording process. These outliers can affect the analysis and interpretation of the customer calls and churn relationship, such as making it seem that more customer calls lead to less churn, which may not be true for the majority of the customers.

Therefore, data should be cleaned to investigate and handle these outliers appropriately.