A new Horizon environment has gone into production. External sessions are being disconnected after a random period of time.
The following information has been documented by the administrator:
. Internal and external users are able to connect to their desktops.
. External sessions connect via Unified Access Gateway.
. Users are immediately able to reconnect but are disconnected again in a few minutes.
. Due to limited amount of public IP addresses, all traffic flows through a load balancer.
. Internal sessions, connected directly to the desktops, are not impacted.
. While the session remains connected, all expected functionality works properly.
What could be a cause of this issue?

Question

A new Horizon environment has gone into production. External sessions are being disconnected after a random period of time.

The following information has been documented by the administrator:

. Internal and external users are able to connect to their desktops.

. External sessions connect via Unified Access Gateway.

. Users are immediately able to reconnect but are disconnected again in a few minutes.

. Due to limited amount of public IP addresses, all traffic flows through a load balancer.

. Internal sessions, connected directly to the desktops, are not impacted.

. While the session remains connected, all expected functionality works properly.

What could be a cause of this issue?

Siraj Moosa · Accepted Answer

A misconfigured network load balancer is in front of the Unified Access Gateway appliances.

Siraj Moosa · Answer

A misconfigured network load balancer is in front of the Connection Servers.

Siraj Moosa · Answer

Required firewall ports are not open in front of the Unified Access Gateway appliances.

Siraj Moosa · Answer

Required firewall ports are not open in front of the Connection Servers.

List of questions