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Question 125 - N10-008 discussion

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A technician is troubleshooting a previously encountered issue. Which of the following should the technician reference to find what solution was implemented to resolve the issue?

A.
Standard operating procedures
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A.
Standard operating procedures
B.
Configuration baseline documents
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B.
Configuration baseline documents
C.
Work instructions
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C.
Work instructions
D.
Change management documentation
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D.
Change management documentation
Suggested answer: D

Explanation:

Change management documentation is a record of the changes that have been made to a system or process, including the reason, date, time, and impact of each change. A technician can reference this documentation to find what solution was implemented to resolve a previously encountered issue, as well as any potential side effects or dependencies of the change. Reference:

https://www.comptia.org/blog/what-is-change-management

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asked 02/10/2024
Fabio Morais Melo
37 questions
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