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Question 219 - N10-008 discussion

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An employee reports to a network administrator that internet access is not working. Which of the following should the administrator do FIRST?

A.
Establish a theory of probable cause.
Answers
A.
Establish a theory of probable cause.
B.
Identify symptoms.
Answers
B.
Identify symptoms.
C.
Determine if anything has changed.
Answers
C.
Determine if anything has changed.
D.
Ask the user to restart the computer.
Answers
D.
Ask the user to restart the computer.
Suggested answer: C

Explanation:

When a user reports that internet access is not working, it is important to first determine if there have been any recent changes to the network or the user's computer that could have caused the issue. This could include changes to the network configuration, the installation of new software or hardware, or other events that could have impacted the user's ability to access the internet. By determining if anything has changed, the administrator can narrow down the possible causes of the issue and focus on addressing the most likely cause.

asked 02/10/2024
Piotr Jakubowski
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