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Question 315 - N10-008 discussion

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Which of the following documents would be used to define uptime commitments from a provider, along with details on measurement and enforcement?

A.
NDA
Answers
A.
NDA
B.
SLA
Answers
B.
SLA
C.
MOU
Answers
C.
MOU
D.
AUP
Answers
D.
AUP
Suggested answer: B

Explanation:

A service level agreement (SLA) is a document that is used to define uptime commitments from a provider, along with details on measurement and enforcement. An SLA is a contract between a service provider and a customer that outlines the level of service that the provider is committed to providing and the terms under which that service will be delivered.

asked 02/10/2024
Martin Schwarz
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