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Question 326 - N10-008 discussion
An engineer recently decided to upgrade the firmware on a router. During the upgrade, the help desk received calls about a network outage, and a critical ticket was opened. The network manager would like to create a policy to prevent this from happening in the future. Which of the following documents should the manager create?
A.
Change management
B.
incident response
C.
Standard operating procedure
D.
System life cycle
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