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Question 396 - N10-008 discussion

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A network administrator responds to a support ticket that was submitted by a customer who is having issues connecting to a website inside of the company network The administrator verities that the customer could not connect to a website using a URL Which of the following troubleshooting steps would be BEST for the administrator to take?

A.
Check for certificate issues
Answers
A.
Check for certificate issues
B.
Contact the ISP
Answers
B.
Contact the ISP
C.
Attempt to connect to the site via IP address
Answers
C.
Attempt to connect to the site via IP address
D.
Check the NTP configuration.
Answers
D.
Check the NTP configuration.
Suggested answer: C

Explanation:

The best option for the administrator to take would be to attempt to connect to the site via IP address. This will help to determine if the issue is related to the website's DNS address or if the site itself is not accessible. Checking for certificate issues may be necessary, but this should be done after the administrator has attempted to connect to the site via IP address. Contacting the ISP is unnecessary since the issue is related to the website inside of the company network, and checking the NTP configuration is not relevant to this issue.

When a customer is having issues connecting to a website using a URL, one of the first troubleshooting steps a network administrator should take is attempting to connect to the site using the IP address of the website. This will help to determine if the issue is related to a DNS resolution problem or a connectivity problem. If the administrator is able to connect to the website using the IP address, then the issue may be related to a DNS problem. However, if the administrator is still unable to connect, then the issue may be related to a connectivity problem. In either case, further troubleshooting steps will be necessary. Checking for certificate issues or NTP configuration, and contacting the ISP would not be the BEST initial steps in this scenario.

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asked 02/10/2024
Bartosz Szewczyk
37 questions
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