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Question 414 - N10-008 discussion

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A technician is investigating an issue with connectivity at customer's location. The technician confirms that users can access resources locally but not over the internet The technician theorizes that the local router has failed and investigates further. The technician's testing results show that the route is functional: however, users still are unable to reach resources on the internal. Which of the following describes what the technician should do NEXT?

A.
Document the lessons learned
Answers
A.
Document the lessons learned
B.
Escalate the issue
Answers
B.
Escalate the issue
C.
identify the symptoms.
Answers
C.
identify the symptoms.
D.
Question users for additional information
Answers
D.
Question users for additional information
Suggested answer: C

Explanation:

According to the CompTIA Network+ troubleshooting model123, this is the first step in troubleshooting a network problem. The technician should gather information about the current state of the network, such as error messages, device status, network topology, and user feedback. This can help narrow down the scope of the problem and eliminate possible causes.

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asked 02/10/2024
Karthik Krishnamoorthy
25 questions
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