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Question 550 - N10-008 discussion

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A technician completed troubleshooting and was able to fix an issue. Which of the following is the BEST method the technician can use to pass along the exact steps other technicians should follow in case the issue arises again?

A.
Use change management to build a database
Answers
A.
Use change management to build a database
B.
Send an email stating that the issue is resolved.
Answers
B.
Send an email stating that the issue is resolved.
C.
Document the lessons learned
Answers
C.
Document the lessons learned
D.
Close the ticket and inform the users.
Answers
D.
Close the ticket and inform the users.
Suggested answer: C

Explanation:

Documenting the lessons learned is the best method for passing along the exact steps other technicians should follow in case the issue arises again. Lessons learned are the knowledge and experience gained from completing a project or solving a problem. Documenting the lessons learned helps to capture the best practices, challenges, solutions, and recommendations for future reference and improvement. Documenting the lessons learned can also help to update the knowledge base, standard operating procedures, or policies related to the issue. Reference: [CompTIA Network+ Certification Exam Objectives], Lessons Learned: Definition & Examples for Project Managers

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asked 02/10/2024
martijn Spelt
41 questions
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