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Question 614 - N10-008 discussion

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A help desk technician discovers the following note while reviewing tickets in a customer's account:

Which of the following describes what the technician was documenting with this note?

A.
The technician was approaching multiple problems individually.
Answers
A.
The technician was approaching multiple problems individually.
B.
The technician was establishing a plan of action and identifying potential effects.
Answers
B.
The technician was establishing a plan of action and identifying potential effects.
C.
The technician was testing a theory to determine the cause.
Answers
C.
The technician was testing a theory to determine the cause.
D.
The technician was identifying the problem by gathering information.
Answers
D.
The technician was identifying the problem by gathering information.
Suggested answer: D

Explanation:

The technician was identifying the problem by gathering information with this note. This is the first step of the troubleshooting methodology, which is a systematic process of finding and resolving issues in a network or system. By gathering information, the technician can understand the symptoms, scope, and impact of the problem, as well as collect relevant data from various sources, such as users, logs, tools, or documentation. The note shows that the technician was asking questions to the user, checking the network status and configuration, and reviewing previous tickets to gather information about the problem. Reference: [CompTIA Network+ Certification Exam Objectives], Troubleshooting Methodology - CompTIA Network+ N10-007 - 1.4 | Professor Messer IT Certification Training Courses

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asked 02/10/2024
AshokBabu Kumili
43 questions
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