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Question 687 - N10-008 discussion

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A network administrator is checking to see if anything has changed. Which of the following steps of the troubleshooting methodology is involved?

A.
Identify the problem.
Answers
A.
Identify the problem.
B.
Test the theory.
Answers
B.
Test the theory.
C.
Establish a theory.
Answers
C.
Establish a theory.
D.
Document findings.
Answers
D.
Document findings.
Suggested answer: B

Explanation:

According to the CompTIA troubleshooting methodology1, testing the theory is the step where the network administrator verifies if the problem is caused by a specific factor or change. This step involves checking the system logs, running diagnostic tools, or performing other tests to confirm or eliminate the possible cause.

Troubleshooting Methodology | IT Support and Help Desk | CompTIA1

asked 02/10/2024
Piroon Dechates
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