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Question 711 - N10-008 discussion

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Which of the following steps of the troubleshooting methodology would most likely include checking through each level of the OSI model after the problem has been identified?

A.
Establish a theory.
Answers
A.
Establish a theory.
B.
Implement the solution.
Answers
B.
Implement the solution.
C.
Create a plan of action.
Answers
C.
Create a plan of action.
D.
Verify functionality.
Answers
D.
Verify functionality.
Suggested answer: C

Explanation:

Creating a plan of action is the step of the troubleshooting methodology that would most likely include checking through each level of the OSI model after the problem has been identified.According to the web search results, the troubleshooting methodology consists of the following steps:12

Define the problem: Identify the symptoms and scope of the problem, and gather relevant information from users, devices, and logs.

Establish a theory: Based on the information collected, hypothesize one or more possible causes of the problem, and rank them in order of probability.

Test the theory: Test the most probable cause first, and if it is not confirmed, eliminate it and test the next one. Repeat this process until the root cause is found or a new theory is needed.

Create a plan of action: Based on the confirmed cause, devise a solution that can resolve the problem with minimal impact and risk.The solution may involve checking through each level of the OSI model to ensure that all layers are functioning properly and that there are no configuration errors, physical damages, or logical inconsistencies34

Implement the solution: Execute the plan of action, and monitor the results. If the problem is not solved, revert to the previous state and create a new plan of action.

Verify functionality: Confirm that the problem is fully resolved and that the network is restored to normal operation. Perform preventive measures if possible to avoid recurrence of the problem.

Document the findings: Record the problem description, the solution, and the outcome. Update any relevant documentation, such as network diagrams, policies, or procedures.

Reference 1: Troubleshooting Methods for Cisco IP Networks2: Troubleshooting Methodologies - CBT IT Certification Training3: How to use the OSI Model to Troubleshoot Networks4: How is the OSI model used in troubleshooting? -- Sage-Answer

asked 02/10/2024
Reatlehile Motaung
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