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Question 722 - N10-008 discussion

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Which of the following documents dictates the uptimes that were agreed upon by the involved parties?

A.
MOU
Answers
A.
MOU
B.
BYOD
Answers
B.
BYOD
C.
SLA
Answers
C.
SLA
D.
NDA
Answers
D.
NDA
Suggested answer: C

Explanation:

An SLA (Service Level Agreement) is a document that defines the expected level of service and performance guaranteed by a service provider to a customer. It usually specifies metrics such as uptime, availability, reliability, response time, and compensation or penalties for not meeting the agreed standards. An SLA is a way of ensuring that both parties are clear about their roles and responsibilities, and that the customer receives the quality of service they paid for.

asked 02/10/2024
Corentin ADJOVI
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