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Question 733 - N10-008 discussion

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A technician just validated a theory that resolved a network outage. The technician then verified that all users could access resources. Which of the following is the next step the technician should take in the network troubleshooting methodology?

A.
Verify the services are restored.
Answers
A.
Verify the services are restored.
B.
Test a new theory.
Answers
B.
Test a new theory.
C.
Write the lessons learned.
Answers
C.
Write the lessons learned.
D.
Identify where the network outage is occurring.
Answers
D.
Identify where the network outage is occurring.
Suggested answer: C

Explanation:

The network troubleshooting methodology is a systematic process of identifying and resolving network problems.It consists of eight steps:

1. Identify the problem.

2. Establish a theory of probable cause.

3. Test the theory to determine the cause.

4. Establish a plan of action to resolve the problem and identify potential effects.

5. Implement the solution or escalate as necessary.

6. Verify full system functionality and, if applicable, implement preventive measures.

7. Document findings, actions, and outcomes.

8. Write the lessons learned.

The last step, writing the lessons learned, is important for improving the network troubleshooting skills and knowledge. It involves reviewing the entire troubleshooting process, analyzing the root cause of the problem, evaluating the effectiveness of the solution, and identifying any best practices, tips, or tools that can be used for future reference.Writing the lessons learned can also help to update the network documentation, policies, and procedures, and share the experience and feedback with other network professionals

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asked 02/10/2024
Mounir Mrabet
41 questions
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