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Question 572 - SY0-601 discussion

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Which of the following agreements defines response time, escalation points, and performance metrics?

A.
BPA
Answers
A.
BPA
B.
MOA
Answers
B.
MOA
C.
NDA
Answers
C.
NDA
D.
SLA
Answers
D.
SLA
Suggested answer: D

Explanation:

A service level agreement (SLA) defines response time, escalation points, and performance metrics.

An SLA is a contract between a service provider and a customer that specifies the level and quality of service that will be delivered. An SLA typically includes metrics such as availability, reliability, throughput, latency, security, etc., as well as penalties or remedies for failing to meet them. An SLA also defines how issues will be reported and resolved, how often reviews will be conducted, and how changes will be communicated.

asked 02/10/2024
Viswanadha Sastry Kattamuri
44 questions
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