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Question 166 - SY0-701 discussion

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A client demands at least 99.99% uptime from a service provider's hosted security services. Which of the following documents includes the information the service provider should return to the client?

A.
MOA
Answers
A.
MOA
B.
SOW
Answers
B.
SOW
C.
MOU
Answers
C.
MOU
D.
SLA
Answers
D.
SLA
Suggested answer: D

Explanation:

A service level agreement (SLA) is a document that defines the level of service expected by a customer from a service provider, indicating the metrics by which that service is measured, and the remedies or penalties, if any, should the agreed-upon levels not be achieved. An SLA can specify the minimum uptime or availability of a service, such as 99.99%, and the consequences for failing to meet that standard. A memorandum of agreement (MOA), a statement of work (SOW), and a memorandum of understanding (MOU) are other types of documents that can be used to establish a relationship between parties, but they do not typically include the details of service levels and performance metrics that an SLA does.

Reference: CompTIA Security+ Study Guide: Exam SY0-701, 9th Edition, page 16-17

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asked 02/10/2024
Yosra Chabchoub
38 questions
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