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An instructor is previewing the class materials for a course. The instructor notices that a method to monitor learner progress is not included with the course materials. Which of the following should the instructor do NEXT?
Which of the following methods encourages learners to resolve their own inquiries?
An instructor is explaining a topic and realizes that the learners seem confused. Which of the following approaches would BEST clarify the topic?
Which of the following is the MOST effective action for improving participation during a questioning session?
An instructor wants to monitor the progress of students in an online course. Which of the following types of questions challenges student retention?
An instructor has just answered a question from a learner. Which of the following is the NEXT action the instructor should take?
Using every available feature of a computer-based graphic presentation is:
Which of the following BEST describes a situation in which it would be acceptable for an instructor to use appropriate colloquialisms, technical terms and acronyms in a classroom setting?
The IT department has purchased some content and developed a training program that is content rich. The lessons are modular with assessments at the end of each module. Often times, the training does not meet the completion deadlines because of response times. Users have to repeat the assessments until they receive a passing grade. Which of the following would be the GREATEST concern in respect to learners’ completion and retention?
A trainer is giving a session on a new system implemented company wide. The trainer has determined that this audience is more visually centered. Which of the following techniques would be BEST to use in the transfer of knowledge?

Question 253 - TK0-201 discussion

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During an extensive needs analysis, the training group discovers that the organization's call center team is failing to mention add-on products and there are a large number of customer calls which are either abandoned or escalateto call center managers. The marketing area is adamant that call center agents refer to the add-on products in order to increase sales. In designing a training solution, the FIRST step should be to:

A.
Review or revisit call center standards.
Answers
A.
Review or revisit call center standards.
B.
Create a special session just for the managers.
Answers
B.
Create a special session just for the managers.
C.
Provide a cheat sheet for the add-on products.
Answers
C.
Provide a cheat sheet for the add-on products.
D.
Monitor the agents for a week to truly understand their world.
Answers
D.
Monitor the agents for a week to truly understand their world.
Suggested answer: A
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asked 02/10/2024
Ahmed Dawoud
41 questions
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