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Question 69 - MB-230 discussion

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You are a customer service manager for A P-L-U-S company using Dynamics 365 for Customer Service.

You need to set up queues to manage support. You assign a team to each queue.

What type of queue should you configure?

A.

Personal

Answers
A.

Personal

B.

Private

Answers
B.

Private

C.

Business unit

Answers
C.

Business unit

D.

Public

Answers
D.

Public

Suggested answer: B

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-upqueuesmanage-activities-cases

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asked 05/10/2024
Cynthia Gutknecht
46 questions
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