You are a Dynamics 365 Customer Service administrator.
You need to add a new status reason to the case entity.
What are two possible ways to accomplish the goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

Question

You are a Dynamics 365 Customer Service administrator.

You need to add a new status reason to the case entity.

What are two possible ways to accomplish the goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Sriharsha Janga · Accepted Answer

Modify the existing solution and the case entity. Edit the status reason and add an additional status reason value.

Sriharsha Janga · Accepted Answer

Create a new solution and add the existing Case entity. Select Status Reason and add a new value.

Sriharsha Janga · Answer

Navigate to Cases in the Customer Service Hub app. Open a record, edit the form, and then edit the Status reason field.

Sriharsha Janga · Answer

Modify the existing solution. Add another entity named Status. Then, create a status reason field with additional options.

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