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Question 112 - MB-230 discussion

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A customer's entitlement is not available to assign to a case.

You need to determine the cause of the customer's issue.

What are two possible reasons for the issue? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A.

The entitlement is active

Answers
A.

The entitlement is active

B.

The entitlement is in waiting status

Answers
B.

The entitlement is in waiting status

C.

The entitlement is expired

Answers
C.

The entitlement is expired

D.

The entitlement was renewed

Answers
D.

The entitlement was renewed

E.

The entitlement is set as the default

Answers
E.

The entitlement is set as the default

Suggested answer: B, C

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-definesupport-terms-customer

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asked 05/10/2024
Nickolas Abbas
51 questions
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