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HOTSPOT You use Dynamics 365 for Customer Service administrator. You plan to create Voice of the Customer surveys. You need to determine which survey question feature is needed to complete the design of the survey. Which survey features should you use? To answer, select the appropriate survey type in the dialog box in the answer area. NOTE: Each correct selection is worth one point.
HOTSPOT A GOV company implements Dynamics 365 for Customer Service. Which status reason is used for each case status? To answer, select the appropriate option in the answer area. NOTE: Each correct selection is worth one point.
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Question 124 - MB-230 discussion

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You are an Omnichannel supervisor at a company. You install a dashboard in Power BI.

You need to ensure that managers are able to access the intraday insights dashboard.

What should you do?

A.

From the supervisor configuration, add all users to the intraday insights dashboard.

Answers
A.

From the supervisor configuration, add all users to the intraday insights dashboard.

B.

From the agent configuration, promote the users to supervisors.

Answers
B.

From the agent configuration, promote the users to supervisors.

C.

From universal service desk, enable all dashboards.

Answers
C.

From universal service desk, enable all dashboards.

D.

From the supervisor configuration, add the required users.

Answers
D.

From the supervisor configuration, add the required users.

E.

From Power Bl, share the dashboard with the entire organization.

Answers
E.

From Power Bl, share the dashboard with the entire organization.

Suggested answer: D

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-intraday-dashboardsupervisor

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asked 05/10/2024
Juan Contreras
36 questions
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