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Question 134 - MB-230 discussion

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You are integrating Power Virtual Agents with Omnichannel for Customer Service.

You create context variables.

You need to complete the handoff process to a human agent.

Which three actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A.

In Power Virtual Agents, enter the Power Virtual Agents Application ID.

Answers
A.

In Power Virtual Agents, enter the Power Virtual Agents Application ID.

B.

In the Power Virtual Agents topic, add the Transfer to Agent node in the End the conversation node.

Answers
B.

In the Power Virtual Agents topic, add the Transfer to Agent node in the End the conversation node.

C.

In the Omnichannel Administration app. add a user as a virtual agent.

Answers
C.

In the Omnichannel Administration app. add a user as a virtual agent.

D.

In Power Virtual Agents, disable the Teams channel.

Answers
D.

In Power Virtual Agents, disable the Teams channel.

E.

In Power Virtual Agents, select Transfer to agent.

Answers
E.

In Power Virtual Agents, select Transfer to agent.

Suggested answer: A, B, E

Explanation:

Reference:

https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel

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asked 05/10/2024
christopher patrick
32 questions
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