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HOTSPOT You work for a pharmaceutical company that distributes vaccines. Vaccines must be kept below negative 60 degrees Celsius or they cannot be used. The company requires a solution that meets the following requirements: • Monitor vaccine temperatures during transportation. • Create a customer service case if the temperature goes above negative 60 degrees Celsius. You need to implement the solution. Which technologies should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Question 224 - MB-230 discussion

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HOTSPOT

You are implementing Omnichannel for Customer Service for a company.

The company has the following requirements:

The Knowledgebase article search tab must open when a new chat conversation begins.

The Chat Session template must be in expanded mode for the agents.

You need to complete the implementation to meet the requirements.

Which configuration should you use for each requirement? To answer, select the appropriate options in the answer area.


Question 224
Correct answer: Question 224

Explanation:

Box 1: Docked

Communication panel mode - Select the default mode of the panel when a session is started. Choose one of the following:

Docked: The panel will be in expanded mode.

Minimized: The panel will be in minimized mode.

Hidden: The panel will be hidden.

Box 2: Entity Search

Manage application tab templates, Search, The following parameters are available for the entity search page type.

searchType - Define to use Relevance search or Categorized search.

searchText - Define the string you want to search.

Reference:

https://docs.microsoft.com/en-us/dynamics365/app-profile-manager/session-templates

https://docs.microsoft.com/en-us/dynamics365/app-profile-manager/application-tab-templates

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asked 05/10/2024
SERGIO FREITAS
38 questions
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