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A customer has a Customer Service environment. The customer plans to use service scheduling. You need to install the service scheduling. What should you use to install the service scheduling?
HOTSPOT You use Dynamics 365 for Customer Service administrator. You plan to create Voice of the Customer surveys. You need to determine which survey question feature is needed to complete the design of the survey. Which survey features should you use? To answer, select the appropriate survey type in the dialog box in the answer area. NOTE: Each correct selection is worth one point.
HOTSPOT A GOV company implements Dynamics 365 for Customer Service. Which status reason is used for each case status? To answer, select the appropriate option in the answer area. NOTE: Each correct selection is worth one point.
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You work for a power company that uses Dynamics 365 Customer Service. The company provides outdoor smart light bulbs to its customers. Each bulb includes an loT sensor with LTE capabilities. When a light bulb begins to fail, the loT sensor must create a work order to send the customer a replacement bulb. You implement Connected Customer Sen/ice with Azure loT Central and Power Automate, but work orders are not generated. You need to ensure that work orders are generated. What must you set for each bulb?
HOTSPOT You work for a pharmaceutical company that distributes vaccines. Vaccines must be kept below negative 60 degrees Celsius or they cannot be used. The company requires a solution that meets the following requirements: • Monitor vaccine temperatures during transportation. • Create a customer service case if the temperature goes above negative 60 degrees Celsius. You need to implement the solution. Which technologies should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Question 254 - MB-230 discussion

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You are implementing Omnichannel for Customer Service for a company. The company has the following requirements:

* Initial conversations must be assigned to Power Virtual Agents chatbots.

* If a conversation needs to be escalated, it must be assigned to a human agent

* The chatbot and human agents must be in the same queue

You need to complete the implementation to meet the requirements.

What must the chatbot capacity as compared to the agents' capacity?

A.

The chatbot capacity must be the same as the capacity of the agents

Answers
A.

The chatbot capacity must be the same as the capacity of the agents

B.

The chatbot capacity must be higher than the capacity of the agents.

Answers
B.

The chatbot capacity must be higher than the capacity of the agents.

C.

The chatbot capacity must be less than the capacity of the agents.

Answers
C.

The chatbot capacity must be less than the capacity of the agents.

Suggested answer: B
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asked 05/10/2024
Rick van der Slot
40 questions
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