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Question 184 - PL-200 discussion

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You create a Power Virtual Agents bot.

You observe that the bot is not able to recognize input from some users.

You need to configure the bot response for unrecognized input from users.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A.

Transfer to an agent.

Answers
A.

Transfer to an agent.

B.

Use a fallback topic.

Answers
B.

Use a fallback topic.

C.

Display a system-defined error message.

Answers
C.

Display a system-defined error message.

D.

Connect to a different channel.

Answers
D.

Connect to a different channel.

Suggested answer: B, C

Explanation:

B. Use a fallback topic: Power Virtual Agents provides the capability to handle unrecognized inputs by using fallback topics. A fallback topic is a topic that is triggered when the bot is unable to recognize the user input. You can configure fallback topics by going to the Power Virtual Agents portal, and then select the bot you want to configure. Then select the "Topics" tab and create a newtopic with a fallback trigger. Reference: https://docs.microsoft.com/en-us/power-virtual- agents/topics-triggers#fallback-triggers


C. Display a system-defined error message: This is another option to handle unrecognized inputs by displaying a predefined message that inform the user that the bot was unable to understand their input.


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asked 05/10/2024
Michael Costello
36 questions
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