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Question 692 - 220-1101 discussion

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A technician is troubleshooting a network issue. Users report that the connection keeps dropping and reconnecting every few seconds. The technician:

Verifies the network configuration settings are correct on the workstation

Tests the network cable from the workstation to the switch and finds no issues

Uses a known-good workstation on the existing network cable and replicates the reported issue

Which of the following should the technician do next?

A.

Add new network hardware to reduce congestion.

Answers
A.

Add new network hardware to reduce congestion.

B.

Assign a static IP to the impacted workstations.

Answers
B.

Assign a static IP to the impacted workstations.

C.

Validate the environment for external interference.

Answers
C.

Validate the environment for external interference.

D.

Check the network logs for evidence of port flapping.

Answers
D.

Check the network logs for evidence of port flapping.

Suggested answer: C

Explanation:

Since the issue of the network connection dropping has been replicated on a known-good workstation using the same network cable, it suggests that the problem may not be with the individual workstations or the cable. The next logical step is to check for external interference, such as electrical or wireless interference that could be disrupting the network connection.

C . Validate the environment for external interference: External factors, such as nearby electronic devices or poor cabling, can cause intermittent network drops. Checking for interference would be a prudent next step.

Why the other options are incorrect:

A . Add new network hardware to reduce congestion: There's no evidence that network congestion is the issue, and adding new hardware without identifying the cause is premature.

B . Assign a static IP to the impacted workstations: The issue appears to be related to the physical network connection or environment, not IP addressing.

D . Check the network logs for evidence of port flapping: Port flapping occurs when a network port rapidly switches between up and down states. While checking logs could provide information, external interference is a more likely culprit given the symptoms.

This issue is part of the Networking Troubleshooting domain in the CompTIA A+ Core 1 exam.

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asked 06/10/2024
Amar Lojo
30 questions
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