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Question 195 - 300-810 discussion

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Cisco Unity Connection system is integrated with two Cisco UCM clusters cluster A and duster B Voicemail is working perfectly for users on cluster A Users on cluster B report Message Waiting factor (MWI) lights are not working at all. however they can still send/receive messages. Which action resolves the issue?

A.

Disable 'Force AJI MWIs Off for This Phone System' under Telephony Integrations > Phone System > Phone System Basics

Answers
A.

Disable 'Force AJI MWIs Off for This Phone System' under Telephony Integrations > Phone System > Phone System Basics

B.

Check and reseat the RS-232 serial cable connection on the master PIMG/TIMG

Answers
B.

Check and reseat the RS-232 serial cable connection on the master PIMG/TIMG

C.

Enable 'Message Count Totals' for cluster B users Playback Message Settings

Answers
C.

Enable 'Message Count Totals' for cluster B users Playback Message Settings

D.

Select the 'Use Same Port for Enabling and Disabling MWIs' check box under Telephony Integrations > Phone System.

Answers
D.

Select the 'Use Same Port for Enabling and Disabling MWIs' check box under Telephony Integrations > Phone System.

Suggested answer: D

Explanation:

The scenario describes a classic Message Waiting Indicator (MWI) issue specifically affecting users on cluster B of a Cisco Unity Connection setup integrated with two UCM clusters. The most likely cause is mismatched MWI ON/OFF ports between cluster B and Cisco Unity Connection. This option addresses that:

'Use Same Port for Enabling and Disabling MWIs' Checkbox:This setting ensures that Cisco Unity Connection utilizes a single port for both activating and deactivating MWIs, streamlining the process and preventing port mismatches.

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asked 10/10/2024
Kabi Bashala
32 questions
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