Bloomington Caregivers has more than 1 million patients and each patient has an average of 10 claims a year, which are maintained in an external claims system. Management would like their agents to view all the claims of patients in Salesforce on demand when they open the patient's record.
What should a consultant recommend as the appropriate integration pattern to achieve this?

Question

Bloomington Caregivers has more than 1 million patients and each patient has an average of 10 claims a year, which are maintained in an external claims system. Management would like their agents to view all the claims of patients in Salesforce on demand when they open the patient's record.

What should a consultant recommend as the appropriate integration pattern to achieve this?

Mi Ko · Accepted Answer

Configure the claims system as an external data source and leverage external objects with the claims data.

Mi Ko · Answer

Add a nightly job to fetch all the claims from the external system and store them in Salesforce.

Mi Ko · Answer

Use an Enterprise Service Bus (ESB) to load all the claims data from the external system into Salesforce.

Mi Ko · Answer

Make a callout on demand to the external system and store the claims data against the patient record.

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