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Question 4 - Certified Health Cloud Accredited Professional discussion

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Which of the following capabilities of provide search would a customer service agent use to help prospective and returning patients for the right provider? (Choose three).

A.
Use custom fields defined in health care provider and health care practitioner facility entities as part of search experience.
Answers
A.
Use custom fields defined in health care provider and health care practitioner facility entities as part of search experience.
B.
Use custom fields defined in any entity within the provider data model in health cloud as part of search experience.
Answers
B.
Use custom fields defined in any entity within the provider data model in health cloud as part of search experience.
C.
Use provider search in an authenticated community page
Answers
C.
Use provider search in an authenticated community page
D.
Connect the list of fields displayed in the search panel and search results.
Answers
D.
Connect the list of fields displayed in the search panel and search results.
E.
Use provider search in an unauthenticated community page.
Answers
E.
Use provider search in an unauthenticated community page.
Suggested answer: A, C, D

Explanation:

According to the Salesforce documentation, the following capabilities of provider search would a customer service agent use to help prospective and returning patients find the right provider:

Use custom fields defined in healthcare provider and healthcare practitioner facility entities as part of search experience. The provider search allows customer service agents to use custom fields defined in healthcare provider and healthcare practitioner facility entities as part of the search criteria or filters. This helps them narrow down their search results based on specific attributes or preferences.

Use provider search in an authenticated community page. The provider search allows customer service agents to use provider search in an authenticated community page where they can log in with their credentials and access more features and information than an unauthenticated community page.

Control the list of fields displayed in the search panel and search results. The provider search allows customer service agents to customize which fields are displayed in the search panel and search results for different types of providers or facilities. This helps them find the most relevant information quickly and easily.

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asked 23/09/2024
Jari Tetteroo
38 questions
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