What is Health Cloud? (Choose two.)

Health Cloud is an engagement layer.

Health Cloud is part managed package and part core services.

Health Cloud is an engagement layer.

An AppExchange core package and third party service.

Health Cloud is part managed package and part core services.

Core services exposed by permission license.

Health Cloud is a new type of Electronic Health Record.

Which three of the following features are included with a Health Cloud License?

Intelligent Document Automation

Care Cordination(Patient Services)

Intelligent Document Automation

Care Cordination(Patient Services)

Intelligent Form Reader with Amazon Textract

The Salesforce Admin for Lake Tahoe Hospital wants to implement Utilization Management. Which two of the listed steps need to be taken during the set-up process? (Choose 2)

Install the Health Cloud Care Request Extensions unmanaged packagE.

Assign the Health Cloud Permission Set License and the Health Cloud Platform Permission Set License to Salesforce Lightning users.

Install the Health Cloud Care Request Extensions unmanaged packagE.

Assign the Health Cloud Permission Set License and Health Cloud Platform Permission Set License to Salesforce Classic users.

Assign the Health Cloud Permission Set License and the Health Cloud Platform Permission Set License to Salesforce Lightning users.

Install the Utilization Management Extensions.

Which is true about choosing a care request type when setting up a new care request record?

A case record type can be chosen to identify a single care request type for each care request.

Any case record type can be chosen when creating care request.

A care request type cannot be chosen when creating a new care request.

A case record type can be chosen to identify a single care request type for each care request.

Multiple care request types can be chosen for a single care request.

Healthcare companies face challenges from a variety of sources. What are three common challenges they could encounter that HC solves for? (Choose 3)

The need to drive sales while reducing cost.

Growing customer expectations for delivery of care everywherE.

Growing demand for a more personalized care experience.

There are not enough Providers for the amount of the Care Requests.

Insufficient funds allocated to Research and Development.

The need to drive sales while reducing cost.

Growing customer expectations for delivery of care everywherE.

Growing demand for a more personalized care experience.

Which permission set is needed to grant users read access to health insurance records and also create, read and update access to Utilization Management records?

HC Utilization Management Permission Set

The Health Cloud Member Services Permission Set

What is the best practice when transitioning an org from Service Cloud to HC?

Approach depends on how each customer uses their org. Any other options may be used.

Put HC use cases in a new org, leave only Service Cloud use cases in an existing org.

Migrate the entire org in place.

Build out HC capabilities in a new org, then migrate all users and data.

A Payer Service Cloud org uses Accounts and contacts to model Health Insurance Members. While all teams within the organization Work with all members, only some teams require HC capabilities. What is the recommended best practice for modeling members in HC for this organization?

Model as Person Accounts, whether they are using HC capabilities or not.

Only groups needing HC capabilities need to use Person Accounts.

Model as Person Accounts, whether they are using HC capabilities or not.

Account Record Types for existing members can remain as-is. Future members should be created as Person Accounts.

Use the individual model with HC

In which two ways can a Data Architect ensure PHI/PII data visibility is minimized during the migration of Patient Data from an existing Service Cloud org to a new HC org?(Choose 2)

Use Salesforce Data Masking when moving data to a Sandbox.

Use Data Templates to exclude PHI/PII data from being added to Partial Copy Sandboxes

Use Salesforce Data Masking when moving data to a Sandbox.

Use Data Templates to exclude PHI/PII data from being added to Partial Copy Sandboxes

Export Data to a spreadsheet to remove PHI before importing it into a Sandbox

What is the recommended approach to create patients' records used in HC?

Create as Person Accounts or Leads for referrals

Use Patient Data Import Wizard for importing up to 50,000 records.

Patient object to convert leads into contacts.

Create patient records using Patient Loader WizarD.

Create as Person Accounts or Leads for referrals

Which step is recommended to be completed before migrating from Service Cloud to HC?

Migrate patient data to person accounts.

Migrate all existing leads to candidate leads.

Migrate patient data to person accounts.

Uninstall any Sales Cloud related packages.

A Salesforce administrator is migrating a Service Cloud org to Health Cloud and is considering using the Health Cloud Provider data model. Which approach should the administrator take if the Custom Provider Search Lightning component is to be used?

The current data model with the existing component can be used as well as the Provider data model with either custom search component or the Health Cloud Provider Search component.

The Provider data model is required for all Service Cloud to Health Cloud migrations, but either the standard or custom search components may be useD.

If the Provider data model is used, the standard Health Cloud Provider Search component must be used or extendeD. Custom search components are not supporteD.

The current data model with the existing component can be used as well as the Provider data model with either custom search component or the Health Cloud Provider Search component.

The Standard Health Cloud Provider Search component can be used to search either the Health Cloud Provider data model or a custom Provider data model.

Which two use cases can be enabled using the Remote Patient Monitoring feature in Health Cloud? (Choose two.)

Use a meaningful subset of the data generated by connected devices to drive patient engagement and intervention.

Use the data generated by connected devices used by patient to monitor the patient's health.

Monitor the location of the patient using the GPS on their mobile device.

Use a meaningful subset of the data generated by connected devices to drive patient engagement and intervention.

Connect the patient's social media accounts to the patient profile and use information contained in social media feeds to monitor the patient's health.

Bring in all the device generated data for the entire patient population to create a device data lake within Health ClouD.

Use the data generated by connected devices used by patient to monitor the patient's health.

Which of the following Salesforce and Health Cloud objects can be used to represent Provider and their relationship in a Provider Management data model? (Choose Three.)

Healthcare Practitioner Facility

An administrator wants to add additional fields to their Provider Search capabilities. Which two objects can they map fields from? (Choose Two.)

Healthcare Practitioner Facility

Which three actions can providers take with the help of the Contact Tracing feature in Health Cloud? (Choose three.)

Perform contact tracing of their internal employees during an infectious disease outbreak or pandemic.

Perform contact tracing of their patients during an infectious disease outbreak or pandemic.

Track the location duration and number of participants in each contact encounter that the infected person was involved in.

Perform an audit of the Contact Record to keep track of the changes made to the Contact record by users.

Perform contact tracing of their internal employees during an infectious disease outbreak or pandemic.

Perform contact tracing of their patients during an infectious disease outbreak or pandemic.

Track their patients as contacts by using Contact entity in Salesforce.

Track the location duration and number of participants in each contact encounter that the infected person was involved in.

A Health Cloud administrator is working to create an external facing site to allow patients to find providers within their network. The site is being built by Experience ClouD. The administrator needs to determine what access external users must be granted to allow patients to search and find Providers that fit selected criteri

Which object do the external user need read access to?

A Health Cloud administrator working on a Care Coordination project needs to change the role name 'Care Coordinator' to 'Care Consultant' to match the organizations nomenclaturE. Which three steps should the administrator take to ensure all Tasks identify the role 'Care Consultant'? (Choose three.)

Update/Add the organization roles in the CarePlan_Role_Patient key:value pair in Health Cloud Setting.

Update the organization roles in the CarePlan_Role_Care_Coordinator key:value pair in Health Cloud Setting.

Update the corresponding roles in the Assigned To picklist for the Care Plan Template Task object.

Create an ETL script to update the previously assigned To picklist values of Tasks created in the past.

Update/Add the organization roles in the CarePlan_Role_Patient key:value pair in Health Cloud Setting.

Update the organization roles in the CarePlan_Role_Care_Coordinator key:value pair in Health Cloud Setting.

Update the Care Plan Record Type custom metadata type to reflect the care coordination processes specific to the Care Coordinators.

Update the corresponding roles in the Assigned To picklist for the Care Plan Template Task object.

In which two ways can an administrator ensure that Patient Risk scores are recalculated periodically? (Choose Two.)

Setup a scheduled Apex batch job.

Setup a Apex batch job and run the job manually

Setup a scheduled Apex batch job.

Use a third party API to recalculate CMS risk score

Setup a Apex batch job and run the job manually

Create a Healthcare Provider enrollment flow.

Which two of the following statements are true about Care Teams? (Choose Two.)

Care Team Members are optional on a Care Plan.

A Care Plan must have a Coordinator as a member of the Care Team before a Care Plan Template can be applied.

Care Team Members are optional on a Care Plan.

A Care Plan must have a Coordinator as a member of the Care Team before a Care Plan Template can be applied.

If the Problem and Goal objects use Private Sharing, Care Team Membership provides access to these objects.

Communities must be enabled before External Care Team members can be added.

A Health Cloud administrator has set up risk recalculation by setting the recalculate flag to TRUE but is not seeing the recalculation score for the patient. Which of the following is most likely the reason why recalculation score for the patient is not displaying?

Risk scores are only recalculated for patients who are affiliated with a care program.

CMS scores cannot be recalculated in health cloud.

Use a 3 - Apply to Real World / Analyze / Evaluated party API to recalculate CMS risk score.

How does an administrator display device information on a patient card?

Create an Asset record and create a care registered device record that look up to the patient.

Create a custom field on the EHR_Patient object with a formula that return the information.

Create a custom field on the EHR_DeviceRequest object with a formula that return the information.

Create a custom field on the EHR_MedicalDevice object with a formula that return the information.

Create a custom field on the FilterCondition__c object with a formula that return the information.

Which three steps should be followed when setting up Intelligent Sales in Health Cloud? (Choose three.

Set up permission set for Intelligent Sales

Set Visit Inventory Management to enabled

Customize Visit Execution event object

Customize the vendor product fulfillment flow

Set up permission set for Intelligent Sales

Set Visit Inventory Management to enabled

Which three types of Electronic Health Record data transmitted via HL7 can be stored in Salesforce objects? (Choose Three.

Admission, Discharge, Transfer Data (ADT)

Clinical Document Architecture (CDA.

Continuation of Care document (CCD.

Admission, Discharge, Transfer Data (ADT)

Clinical Document Architecture (CDA.

Salesforce Certified Health Cloud Accredited Professional Practice Test 2

Spam

Selling illegal goods, money scams etc.

Hate Speech

Serious attack on a group.

Harassment and bullying

Harassing an individual (including doxing)

Harmful activities

Threatening or glorifying violence or serious harm, including self-harm

Adult content (Consensual)

Nudity/Sexual content

Sexual exploitation and abuse (child safety)

Sexually explicit or suggestive imagery or writing involving minors

Sexual exploitation and abuse (adults and animals)

Sexually explicit or suggestive imagery or writing involving non-consenting adults or non-humans

Plagiarism

Reusing content without attribution (link and blockquotes)

Poorly written

Not in English or has very bad formatting, grammar, and spelling

Inappropriate credential

Author's credential is offensive, spam, or impersonation

Other

Ex. Illegal content, incomplete question...

Salesforce Certified Health Cloud Accredited Professional Practice Test 2

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