Bloomington Caregivers has decided to expand its Health Cloud implementation to include a Crisis Support Center. Which two steps should an administrator take as part of the implementation?

Install the Crisis Support Center unmanaged package.

Review and modify the Crisis Center Intake flow in Flow Builder to meet requirements.

Assign users the Health Cloud Crisis Support Center Management permission set license.

Install the Crisis Support Center unmanaged package.

Enable Crisis Support Center Management App in Setup.

Review and modify the Crisis Center Intake flow in Flow Builder to meet requirements.

Bloomington Caregivers would like to share patient medication information with an external pharmacy as soon as it's updated in Bloomington Caregivers' Health Cloud system. It would also like to receive an immediate confirmation about any medication interactions from the pharmacy. Which two integration patterns should a consultant recommend?

OmniStudio Integration Procedure

Bloomington Caregivers is implementing Virtual Care in Health Cloud. Which three steps are required as part of the setup?

Set up and configure Salesforce Scheduler

Assign Health Cloud Video Calls permission set.

Install the Virtual Care unmanaged package.

Set up and configure Salesforce Scheduler

Connect to an external electronic health record (EHR) scheduling system.

Assign Health Cloud Video Calls permission set.

Install the Virtual Care unmanaged package.

A payer needs to connect an electronic health record (EHR) to Health Cloud to display key clinical data to Health Cloud users. The data in the source system is aligned to FHIR R4 standards, but some transformation is anticipated. Which approach should a consultant use to set up this integration?

A middleware integration solution that can handle data transformation if necessary

A point-to-point API connection from the EHR to Health Cloud

A 'swivel-chair' standard operating procedure document that will be distributed to users

A scheduled batch job that retrieves a file from an SFTP

A customer is looking to implement Discovery Framework to manage their intake and clinical assessments.Which three capabilities should a consultant configure with Health Cloud out-of-the-box to enhance their assessment functionality?

Using Previously Submitted Responses

A developer needs to modify the out-of-the-box Advanced Patient Card to display the Category, SubjectID, and Date for active Clinical Alerts.Which three steps should the developer take to accomplish this?

Create and activate a new child card.

Create a DataRaptor to extract necessary data.

Change the child card state to show active.

Create and activate a new child card.

Define session variables to control visibility of clinical data.

Create a DataRaptor to extract necessary data.

Change the child card state to show active.

Bloomington Caregivers is launching a patient portal with contact tracing functionality as part of its Health Cloud implementation. Users require the ability to leverage advanced sharing and customizable dashboards. Which license should a consultant recommend for the external patient users?

Experience Cloud for Health Cloud

Customer Community for Health Cloud

Customer Community Plus for Health Cloud

A healthcare organization is launching a new gene therapy program, and an administrator needs to leverage Advanced Therapy Management.In which two ways does Advanced Therapy Management assist the healthcare organization with its complex scheduling requirements?

Reschedule part of the appointment chain.

Schedule a telehealth appointment.

Reschedule part of the appointment chain.

Optimize appointment chain with Einstein.

At Bloomington Caregivers, care coordinators can only view patient records they own in Health Cloud. Moving forward, a small subset of auditors need access.What should a consultant do to expand this access?

Create a criteria-based Account sharing rule.

Create a user access policy with grant permissions.

Update organization-wide default for Account and Contract to Public Read-Only.

Create a restriction rule for the Person Account object.

Create a criteria-based Account sharing rule.

A provider is looking to implement Utilization Management in Health Cloud and submit and track prior authorizations. Which two capabilities should a consultant customize to achieve this?

Create a new Support Process to match the customer's process steps.

Customize the Service Request object.

Create a new UtilizationManagementSettings record in Custom Settings.

Create a new Support Process to match the customer's process steps.

Integrate using MuleSoft Direct for electronic Prior Authorizations (ePA).

Customize the Service Request object.

A bug is assigned to a developer stating that when an address contains data in the Address Line 2 field, the FlexCard display adds additional line, causing formatting issues.How should the developer handle this in a DataRaptor without changing the underlying data structures?

Modify the Extract DataRaptor to concatenate the address fields by using a formula.

Replace the Extract DataRaptor with a Transform DataRaptor to convert the data as needed.

Create a new Turbo Extract DataRaptor to trim the Address data in both fields.

Add a Load DataRaptor to write the data into one new custom field.

Bloomington Caregivers currently has the organization-wide default controlling patient access set to Private. A new respiratory therapist is being added to support a patient at Bloomington Caregivers, and the therapist needs access to the patient's data. How should an administrator grant access to the respiratory therapist using out-of-the-box Health Cloud features?

Add the respiratory therapist to the patient's Care Team and grant Read or Read/Write access as needed.

Add the respiratory therapist to the patient's Account Team and default access will be automatically granted.

Add the respiratory therapist to the patient's Care Team and default access will be automatically granted.

Add the respiratory therapist to the patient's Account Team and grant Read or Read/Write access as needed.

Add the respiratory therapist to the patient's Care Team and grant Read or Read/Write access as needed.

Bloomington Caregivers has decided to enable Integrated Care Management so that its end users can leverage Health Cloud Assessments. Administrators must now configure their org to be able to use Assessments.Which three steps should the administrator take as part of the org setup to enable Assessments?

Enable Discovery Framework in Setup.

Add the Assessment component to the Patient page.

Enable users to view and complete Assessments.

Enable Discovery Framework in Setup.

Add the Assessment component to the Patient page.

Download and Install OmniStudio.

Update sharing settings in Setup.

Enable users to view and complete Assessments.

A customer is implementing Intelligent Appointment Management in Health Cloud to eliminate swivel chair to other scheduling systems. Which two connectivity options should a consultant leverage as the scheduling engine?

Electronic Health Record (EHR) System

Bloomington Caregivers has set up Health Cloud and needs to analyze patient referrals through Salesforce reports and dashboards. Which Health Cloud unmanaged package should a consultant recommend to deliver a prebuilt dashboard and reports?

Health Cloud Reports for Patient Referral Management ...

Health Cloud Network Management Reports

Health Cloud Reports for Patient Referral Management ...

Health Cloud Referral Management Reports

Health Cloud Member Referral Management Reports

Bloomington Caregivers is implementing Health Cloud for managing the healthcare data of children under the age of 13.Which three considerations should the company take into account to ensure compliance with the Children's Online Privacy Protection Act (COPPA)?

Obtaining verified parental consent before collecting and storing any personal information of children

Disclosing the organization's privacy policy to parents and obtaining their consent

Implementing appropriate security measures to safeguard children's personal information

Obtaining verified parental consent before collecting and storing any personal information of children

Disclosing the organization's privacy policy to parents and obtaining their consent

Ensuring that Bloomington Caregivers' system implementation partner has met all COPPA regulations during the build phase

Implementing appropriate security measures to safeguard children's personal information

Ensuring information collected about children is protected with at rest and in-transit encryption

A consultant is working with an insurance provider to set up prior authorizations in Health Cloud. The provider requires a display of preauthorization outcomes from its external system which manages the end-to-end prior authorization processWhich solution is appropriate to meet this use case?

Care Request and Care Request Item

Service Preauth and Preauth Detail

Care Request and Care Request Item

Plan Benefit and Plan Benefit Item

Care Preauth and Care Preauth Item

A payer is looking for a solution to recruit, credential, and onboard providers into its network. Which Health Cloud add-on should help the payer address these requirements?

Provider Relationship Management

A hospital system wants to track patient relationships to its cardiologist, primary care physician, and oncologist. Which object should a consultant recommend to implement?

Healthcare Practitioner Facility

A consultant is implementing Identity Verification for their customer's customer service representatives and needs to add a new search parameter.Which record should the consultant configure to accomplish this?

Identity Verification Parameter Item

Identity Verification Process Detail

Identity Verification Parameter Item

A customer compliance department requires encryption at rest, notification of activities, and extensive field tracking. What are some key considerations and recommended practices for supporting compliance in Salesforce?

Enable Field Audit Trail, implement encryption for sensitive data, and configure two-factor authentication for all users.

Use Role Hierarchy to control data access, implement password policies for user accounts, and use IP Restrictions to limit access to trusted ^ networks

Enable Salesforce Shield to monitor data access and usage, configure Data Classification for sensitive data, and use Event Monitoring to track user activity.

Enable Field Audit Trail, implement encryption for sensitive data, and configure two-factor authentication for all users.

Use the Salesforce Security Health Check to identify vulnerabilities, implement custom profiles and permission sets to control data access, and configure Data Loss Prevention policies to prevent data leakage.

A healthcare provider with multiple clinics and specialties is struggling to manage its appointment scheduling process efficiently. Patients are experiencing long wait times on the phone and want to leverage self-service options.Which three Health Cloud capabilities should a consultant recommend configuring to provide a solution to improve patient satisfaction?

Intelligent Appointment Management

Experience Cloud for Hearth Cloud

Intelligent Appointment Management

Assessments and Recommendations

Experience Cloud for Hearth Cloud

A customer that already has Service Cloud is onboarding a new business unit, which needs to use Health CloudWhich three organization-wide default settings should an administrator change to ensure the original business unit that leveragesService Cloud does not have visibility into protected health information (PHI)?

Set Contact to Controlled by Parent.

Set related clinical objects to Controlled by Parent or Private.

Set Account and Contract to Private.

Set Person Accounts to Private.

Set Contact to Controlled by Parent.

Set related clinical objects to Controlled by Parent or Private.

Set Health Details to Controlled by Parent or Private

Set Account and Contract to Private.

A provider is looking to view a patient's insurance coverage, including co-pay and deductible information, prior to their appointment. Using Health Cloud, which two steps should a consultant take to access this information in the Benefit Verification component?

Create a new record for the HCBenVerConnect custom setting

Create a named credential to support authenticated callouts.

Configure the Connection Label with the source systems API details

Create a new record for the HCBenVerConnect custom setting

Configure the link to the clearinghouses endpoint using a Uniform Resource Identifier (URI) path.

Create a named credential to support authenticated callouts.

Bloomington Caregivers is looking to migrate from Service Cloud to Health Cloud to take advantage of the prebuilt healthcare features and functionality.Which three prerequisites should Bloomington Caregivers' administrators complete to successfully install the Health Cloud managed package in its org?

Enable person accounts from Setup.

Enable Chatter settings from Setup.

Enable contacts to relate to multiple accounts.

Make data protection details available in records

Enable person accounts from Setup.

Enable Chatter settings from Setup.

Enable contacts to relate to multiple accounts.

Log a support case to have person accounts enabled

Bloomington Caregivers wants to use patient or member lists for its care coordinators in its current implementation. What is an important consideration when implementing this in Health Cloud?

If a user cannot access a field used in a fitter on a patient or member list, they will not be able to see the list

An administrator can create an override filter field on the person account.

If a user cannot access a field used in a fitter on a patient or member list, they will not be able to see the list

An administrator can create lists or add records to existing lists from the Campaign object

Fitter logic for patient or member lists is controlled by formula fields on records.

While running user acceptance testing (UAT) for a customer, an end user is unable to view certain data on the Enhanced Timeline for Contact Center.What should be the first step in troubleshooting this issue?

Ensure the user has the right object permissions.

Ensure the component has been activated

Check the Health Cloud Data permission set assignment

Check the Enhanced Patient permission set assignment

Salesforce Certified Health Cloud Accredited Professional Practice Test 5

A payer is looking to optimize the workflow for its call center, which focuses primarily on members calling to check on the status of their prior authorization requests.

How should a consultant conduct discovery to define a workflow for these call center users?

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Salesforce Certified Health Cloud Accredited Professional Practice Test 5

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Salesforce Certified Health Cloud Accredited Professional Practice Tests

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