Which two actions should be completed by health cloud admin in order to leverage the health cloud utilization management capabilities?

Install the health cloud managed package

Install the health cloud care request extensions managed package.

Install the heath cloud unmanaged package extension

Install the health cloud managed package

Install the health cloud care request extensions managed package.

Assign the health cloud social determinants permission set

Assign the health cloud foundation permission set

Which statement is true about using PurchaserPlan and MemberPlan together when onboarding new insurance members?

PurchasePlan is to be used as a template for creating MemberPlan.

Multiple purchaser plans can be associated to multiple Member Plans.

Purchaser Plan and Member Plan has a master detail relationship

there is no relationship between MemberPlan and Purchaser Plan.

PurchasePlan is to be used as a template for creating MemberPlan.

Which of the following capabilities of provide search would a customer service agent use to help prospective and returning patients for the right provider? (Choose three).

Use custom fields defined in health care provider and health care practitioner facility entities as part of search experience.

Use provider search in an authenticated community page

Connect the list of fields displayed in the search panel and search results.

Use custom fields defined in health care provider and health care practitioner facility entities as part of search experience.

Use custom fields defined in any entity within the provider data model in health cloud as part of search experience.

Use provider search in an authenticated community page

Connect the list of fields displayed in the search panel and search results.

Use provider search in an unauthenticated community page.

In which two ways can Makana health service administrator prevent unauthorized users accessing the data?(choose two)

use field level security setting, record access setting and object permission.

Install shield and enable mask.

use field level security setting, record access setting and object permission.

An insurance organization wants to be able to track specialties and sub-specialties related to practitioner to use in provider search. Which would they store these relationships? (Choose threE.

Care provider facility specialty

Which two steps can an administrator take to configure the care program enrollment flow? (choose two)

Customize the out of box enrollment flow to match requirements

Identify the patient as approved candidate in the flow.

Customize the out of box enrollment flow to match requirements

Use the provider enrollment flow out of box.

Customize the provider site flow.

Identify the patient as approved candidate in the flow.

Customize the care coordinator flow for patient.

Which three of the following statements are true about Care Plan Templates? (Choose ThreE.

When creating a care plan with a template you can unselect tasks so they will not be included.

The sort order of the Task group by Fields can be changed under custom setting task group.

Care plan templates must include at least 1 problem, 1 goal and 1 task.

When creating a care plan with a template you can unselect tasks so they will not be included.

The sort order of the Task group by Fields can be changed under custom setting task group.

Care plan templates must include at least 1 problem, 1 goal and 1 task.

When creating a care plan with a template you can change the offsets of the tasks.

Care plan templates can only be used when creating a new care plan.

Which three steps are needed to setup Care Requests? (Choose three).

Create a new case record type for each Care Request type

Install UM unmanaged package for Health Cloud. Then assign Health cloud Utilization management permission set to users along with Health cloud permission set licenses.

Choose case Care Request record type for each Care Request configuration.

Create a new case record type for each Care Request type

Install UM unmanaged package for Health Cloud. Then assign Health cloud Utilization management permission set to users along with Health cloud permission set licenses.

All Care requests are pre-setup on all Health Cloud orgs by default.

Choose any existing case record type for each Care Request type.

Choose case Care Request record type for each Care Request configuration.

If a Health Cloud administrator wanted to consume the content of an HL7 v2 -- Simple Application message, which step would they need to take?

Use an HL7 broker/engine to transform the text based HL7 message into JSON and pass it to the Health Cloud.

Do Nothing -- Health Cloud works out of the box with native HL7 message

Write a custom apex class to consume parse and store a native HL7 message

Use an HL7 broker/engine to transform the text based HL7 message into JSON and pass it to the Health Cloud.

Which resource within health cloud facilitates the easy exchange of data between Health Cloud and the client Electronic Medical Records

Health cloud has published data mappings from commonly used HL7 message to the Health Cloud data model

Health Cloud has a built in HL7 integration Engine

Health cloud has prebuilt connections for the top ten EMR's

Health cloud has a lightning component button automatically configured to 'Export to EMR'

Health cloud has published data mappings from commonly used HL7 message to the Health Cloud data model

Which two interoperability standards are support by salesforce to facilitate the exchange of health data? (Choose two)?

FHIR V4( Fast Healthcare interoperability Resources)

HL7 V2- Simple Application3 -- Apply to real word/Analyze / Evaluate(Health Level Seven)

EDI ANSI X1- Recall Concept/Remainder 2

FHIR V4( Fast Healthcare interoperability Resources)

HL7 V2- Simple Application3 -- Apply to real word/Analyze / Evaluate(Health Level Seven)

DICOM (Digital Imaging and communications In Medicine

With regards to Integration/Interoperability, which three statement are true about health cloud? (Choose Three)

The New clinical data model in health cloud is aligned with FHIR R4 standards.

Health cloud support data exchange with both HL7 and FHIR enabled systems.

Most EHR (Electronic Health Record) data exchange today is still done via legacy HL7 v2 -- simple application interface.

The New clinical data model in health cloud is aligned with FHIR R4 standards.

Health cloud support data exchange with both HL7 and FHIR enabled systems.

Most EHR (Electronic Health Record) data exchange today is still done via legacy HL7 v2 -- simple application interface.

Health cloud has a FHIR server.

The new clinical data model in Health cloud is aligned with HL7 v2-simple application standard.

Which steps should a salesforce administrator complete to set up a warehouse that serves as a product fulfillment location to salesforce representative in a specific region, irrespective of the account? (Choose three)

Create Inventory Location and add Visitor Address as Location Address.

Create Record in Product Fulfillment Location.

Create a product item entry inventory, a single entry for each product that will be replenished from industry.

Create Inventory Location and add Visitor Address as Location Address.

Create Record in Product Fulfillment Location.

Set-up Product Transfer and product request.

Select inventory location while creating visit

Create a product item entry inventory, a single entry for each product that will be replenished from industry.

Dr. Jill Mikel at Tahoe Hospital would like to improve the management of patient visits. Which steps should the salesforce Administrator complete to setup a patient visit Process? (Choose two)

Create flow for the business process.

Create an action plan template add flow and published the template.

Create a Task and add task to an action plan template.

Create flow for the business process.

Create a task and add the task to visit creation.

Create an action plan template add flow and published the template.

A sales Representative wants to request a Rep-to-Rep Transfer. What two paths are available to request the transfer? (Choose two)

The transfer can be requested while creating an Order Authorization for a Visit.

To Request the transfer, navigate to product, then choose the specific inventory location against which to request the transfer.

Under visit, choose to navigate to visit Products.

The transfer can be requested while creating an Order Authorization for a Visit.

To Request the transfer, navigate to product, then choose the specific inventory location against which to request the transfer.

During Visit creation you can request the transfer while selecting products required for a visit.

A Health Cloud administrator has to provide the DevOps team access to production copy sandboxes for investigation and fixes. How can be administrator ensure that all privacy, compliance and regulatory requirement are met.

Install Mask and anonymize sensitive data on production copy sandboxes.

Only allow offshore team access to production copy sandboxes if they have taken compliance training and are certified to have access.

Only allow onshore team access to Health cloud objects on production copy sandboxes.

Install Shield only in production copy sandboxes.

Install shield and encrypted all PII data on production sandboxes.

Makana Pharmaceutical is planning to run a Patient support program on Health Cloud. A System Administrator has been tasked to ensure the platform encryption has been configured. The patient's name is stored on firstname and lastname fields on the person account record. Firstname and Lastname field have been identified as holding PHI(Personal Health Information) data. They are also important search criteria commonly used by Users to find a patient record. The Compliance team has indicated that all PHI Data must be encrypted at rest. What is the best practice for platform encryption configuration for this solution?

Use a Deterministic Encryption Policy on Account FirstName & LastName fields.

Use Class Encryption to encrypt field identified as PHI

Use a Deterministic Encryption Policy on Account FirstName & LastName fields.

Use a Probabilistic Encryption Policy on Account FirstName & LastName fields.

Which action is Possible in the program enrollment flow when adding in 'Enroll in Program' quick action to a record? (Choose three)

Signing enrollment consent form

Selecting the provider associate with a product

Signing enrollment consent form

Seeing a list of all product and selecting applicable products

Selecting the provider associate with a product

Which type of files can be uploaded as Consent Documents in secure folders of Health Cloud for a Care Program? (Choose two)

Files that are smaller than 2 -- Simple Application 5MB

In which two ways can Life Science organizations capture consent from enrollees of Care Program? (2 -- Simple Application correct options)Options not visible

By talking to an agent via phone who then enrolls the patient

By using a Self-Service portal via a Community.

By engaging in a web chat with an agent who presents consent forms in chat window.

By sending an email that then create a case using email-to-case.

By talking to an agent via phone who then enrolls the patient

By submitting consent Via SMS using Einstien Chat bot.

By using a Self-Service portal via a Community.

In which two ways can an administrator support the Health department so that the team can efficiently assess the individual, enroll them in a program, and monitor them during emergency? (Choose two)

Install emergency Response Management unmanaged package

Leverage pre-configured flows provided with Health Cloud

Create a healthcare provider enrollment flow

Install emergency Response Management unmanaged package

Leverage pre-configured flows provided with Health Cloud

Create Patient Enrollment Console

Which three terms can a Life Sciences company track about a Care Program using Program Management in Health Cloud? (Choose three)

The clinical indicators that need to be monitored in the Care Program.

The products that are associated with a given Care Program.

The Plans that enrollees have been engaged in as part of the Care Program.

The clinical indicators that need to be monitored in the Care Program.

The products that are associated with a given Care Program.

The multiple marketing campaigns that enrollees are subjected to as part of the Care Program.

The budget & expense of the company's associated Care Program.

The Plans that enrollees have been engaged in as part of the Care Program.

What is the difference between Care Program and Care Plans in Health Cloud? (Choose 1 -- Recall concept / Remember.)

Care Programs track a patient's overall health journey, while Care Plans are more focused on specific care needs.

Care Plans can be exposed in a community while Care Programs cannot.

Care Plans are only used by Providers & Payers while Care Programs are only used by Life Sciences companies.

Care Programs are just a different type of Care Plan which capture more details such as financial information.

Care Programs are an extension on Care Plans.

Which Permission Set Licenses are required to utilize and access Health Cloud feature and functionalities? (Choose two)

Health Cloud Permission Set License

How can a Health Cloud administrator change the label 'Patient Card' to 'Member Card' to be more aligned with their specific business terminology and use case?

Go to setup, navigate to Custom Labels, select the 'Patient_Card_Header' label, click the 'New Local Translation/Overrides' button, Select the language and enter the new label.

Go to the Health Cloud -- Admin Home page, select the Patient Card Configuration tab, and click 'New' to add a new configuration for 'Member.

Go to Setup, navigate to the Patient Card object, and edit the Patient field name.

Edit the page layout where the Patient Card is shown, click on the attributes for the Patient Card component, and edit the name to 'Member'.

The labels that come with the Health Cloud cannot be changed.

How should Members and Patients be represented during the basic set-up of Health Cloud console for Care Coordinators and Managers as per the Salesforce recommendation?

Leveraging Person Accounts is the recommended approach to represent Members and Patients.

The Individual data model may be used to represent Members and Patients.

Leveraging Candidate Accounts are the recommended approach to represent Members and Patients.

Salesforce recommends using Member Accounts to represent Members and Patients.

Leveraging Person Accounts is the recommended approach to represent Members and Patients.

A Health Cloud administrator is working on a call center implementation and has to ensure that the phone numbers passing through the CTI settings display the matching contact record via Screen Pop. Which custom metadata type within Health Cloud should the administrator update to achieve this requirement?

Feature Flag Setting -> CTIDriverSetting

Flow Session Setting -> CallCenterFlow

Feature Flag Setting -> CTIDriverSetting

Job Flow Setting -> ConsoleDisplayValue

Health Cloud Setting -> HcFeatureDriver

How would a Health Cloud administrator indicate which tab should appear when a patient record is opened in the Patient Console?

Edit the Patient Card configuration for the tab and enable Default Subtab

In the CardView dropdown custom setting for that tab, enter Default for Category Name.

In the CardView dropdown custom setting for that tab, select Subtab for Tab Type.

Edit the Patient Card configuration for the tab and enable Default Subtab

In the CardView dropdown custom setting for that tab, enable Default subtab.

Salesforce Certified Health Cloud Accredited Professional Practice Test 1

Question 1 / 40

A Salesforce technical architect is migrating a service cloud org to health cloud and needs to update existing integrations to create records in health cloud objects instead of creating records in custom objects. Which unique health cloud considerations apply regarding the use of APIs in this case?

Health Cloud uses Business API's that should be used instead of object level API's

Only object level APIs should be used as Business APIs are not used for record creation.

Health cloud and custom objects both leverage the same object -level API approach. No unique health cloud considerations apply.

Any combination of object-level APIs and business APIs may be used.

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