Salesforce Certified Health Cloud Accredited Professional Practice Test - Questions Answers, Page 17
List of questions
Question 161
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A payer is looking to optimize the workflow for its call center, which focuses primarily on members calling to check on the status of their prior authorization requests.
How should a consultant conduct discovery to define a workflow for these call center users?
Explanation:
The best way to conduct discovery to define a workflow for the call center users is to identify personas and ask them to walk through a day in their life, taking notes and identifying opportunities for optimization. This approach will help the consultant understand the current state of the process, the pain points and challenges, the goals and expectations, and the potential solutions.
Question 162
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A customer wants to leverage dependent intervention tasks as part of their care coordination solution using Integrated Care Management.
Which feature should a consultant configure to accomplish this task?
Explanation:
The feature that the consultant should configure to leverage dependent intervention tasks as part of their care coordination solution using Integrated Care Management is Action Plan Templates. Action Plan Templates are reusable sets of tasks that can be assigned to patients or members based on their care needs. Action Plan Templates can include dependent tasks that are triggered by the completion of other tasks.
Question 163
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Bloomington Caregivers has decided to expand its Health Cloud implementation to include a Crisis Support Center. Which two steps should an administrator take as part of the implementation?
Explanation:
The two steps that an administrator should take as part of the implementation of a Crisis Support Center are installing the Crisis Support Center unmanaged package and reviewing and modifying the Crisis Center Intake flow in Flow Builder to meet requirements. The Crisis Support Center unmanaged package provides out-of-the-box features for managing crisis situations, such as a custom object, a Lightning component, a Lightning app, and a Flow template. The Crisis Center Intake flow is a prebuilt flow that guides users through collecting information from callers and creating records in Health Cloud.
Question 164
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Bloomington Caregivers would like to share patient medication information with an external pharmacy as soon as it's updated in Bloomington Caregivers' Health Cloud system. It would also like to receive an immediate confirmation about any medication interactions from the pharmacy. Which two integration patterns should a consultant recommend?
Explanation:
The two integration patterns that a consultant should recommend to share patient medication information with an external pharmacy are Platform Event and Apex HTTP Callout. Platform Event allows Bloomington Caregivers to publish events when medication records are updated in Health Cloud, and the external pharmacy can subscribe to those events and receive notifications in near real time. Apex HTTP Callout allows the external pharmacy to send an HTTP request to Health Cloud with the medication interaction information, and Health Cloud can process the response and display it to the users.
Question 165
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Bloomington Caregivers is implementing Virtual Care in Health Cloud. Which three steps are required as part of the setup?
Explanation:
The three steps that are required as part of the setup of Virtual Care in Health Cloud are setting up and configuring Salesforce Scheduler, assigning Health Cloud Video Calls permission set, and installing the Virtual Care unmanaged package. Salesforce Scheduler allows Bloomington Caregivers to schedule video appointments with patients or members. Health Cloud Video Calls permission set allows users to access the video call features in Health Cloud. Virtual Care unmanaged package provides out-of-the-box components and flows for enabling video calls in Health Cloud.
Question 166
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A payer needs to connect an electronic health record (EHR) to Health Cloud to display key clinical data to Health Cloud users. The data in the source system is aligned to FHIR R4 standards, but some transformation is anticipated. Which approach should a consultant use to set up this integration?
Explanation:
The approach that a consultant should use to set up this integration is a middleware integration solution that can handle data transformation if necessary. A middleware integration solution is a software layer that connects different systems and applications and facilitates data exchange between them. A middleware integration solution can also perform data transformation, which is the process of converting data from one format or structure to another. This is useful when the source system and the target system have different data models or standards.
Question 167
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A provider has moved an existing office to a new location and wants to ensure that whenever a patient books an existing portal, the patient receives an email with the new address.
How should a developer modify the existing Create Appointment Integration Procedure to solve the request?
Explanation:
The developer should add a Conditional Block to the existing Create Appointment Integration Procedure to solve the request. A Conditional Block is a component in OmniStudio that allows the developer to define conditional logic based on input values or variables. A Conditional Block can be used to check if the provider has moved to a new location, and if so, send an email with the new address to the patient.
Question 168
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While a consultant is implementing Integrated Care Management for a customer, the customer requests that a change is made to the
Care Plan creation wizard.
Which underlying component should the consultant customize to achieve this?
Explanation:
The underlying component that the consultant should customize to achieve this is OmniScript. OmniScript is a component in OmniStudio that allows the consultant to create guided scripts or wizards for users to follow. OmniScript can be used to create the Care Plan creation wizard, and it can be customized using various elements, such as steps, prompts, inputs, outputs, and actions.
Question 169
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A customer is looking to implement Discovery Framework to manage their intake and clinical assessments.
Which three capabilities should a consultant configure with Health Cloud out-of-the-box to enhance their assessment functionality?
Explanation:
To enhance their assessment functionality with Discovery Framework, a consultant should configure the following capabilities with Health Cloud out-of-the-box:
Using Previously Submitted Responses: This capability allows users to pre-populate assessment questions with responses from previous assessments, saving time and effort.Users can also edit the responses if needed1.
Digital Signature Capture: This capability allows users to capture electronic signatures from patients or other parties on the assessment form, ensuring consent and compliance.Users can also view and download the signed document as a PDF file2.
Adding a QR Code: This capability allows users to generate a QR code for the assessment form, which can be scanned by patients or other parties to access and complete the assessment on their mobile devices.Users can also track the status of the QR code and send reminders if needed3. FHIR Question Bank or SMS Assessment Completion are not capabilities that are available with Health Cloud out-of-the-box.
Question 170
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A developer needs to modify the out-of-the-box Advanced Patient Card to display the Category, SubjectID, and Date for active Clinical Alerts.
Which three steps should the developer take to accomplish this?
Explanation:
To modify the out-of-the-box Advanced Patient Card to display the Category, SubjectID, and Date for active Clinical Alerts, a developer should take the following steps:
Create and activate a new child card: This step allows the developer to create a custom card that inherits the properties of the parent card and displays additional information from Clinical Alerts object4.
Create a DataRaptor to extract necessary data: This step allows the developer to create a DataRaptor Extract that queries the Clinical Alerts object and returns the Category, SubjectID, and Date fields for active records5.
Change the child card state to show active: This step allows the developer to change the state of the child card from inactive to active, so that it is visible on the Advanced Patient Card component6. Cloning the parent card, defining session variables, or creating an Integration Procedure are not required steps for this task.
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