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Question 366 - CS0-003 discussion

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Which of the following documents sets requirements and metrics for a third-party response during an event?

A.

BIA

Answers
A.

BIA

B.

DRP

Answers
B.

DRP

C.

SLA

Answers
C.

SLA

D.

MOU

Answers
D.

MOU

Suggested answer: C

Explanation:

Comprehensive Detailed

A Service Level Agreement (SLA) defines the expectations, requirements, and metrics for third-party services, including response times and responsibilities during an event. Here's an overview of each option:

A . BIA (Business Impact Analysis)

BIA is used to assess potential impacts of disruptions to business operations, but it does not specify third-party response requirements.

B . DRP (Disaster Recovery Plan)

DRP provides recovery procedures for internal systems and services but does not directly establish third-party obligations.

C . SLA (Service Level Agreement)

SLAs set clear expectations for third-party services, including response times, performance metrics, and specific requirements during incidents. SLAs ensure accountability for external providers during critical events.

D . MOU (Memorandum of Understanding)

An MOU defines general terms and intentions between parties but lacks the specific performance metrics required in an SLA.

NIST SP 800-37: Risk Management Framework, on the role of SLAs in managing third-party risk.

ITIL Service Design: Importance of SLAs for defining service performance and response requirements.

asked 15/11/2024
Balanavaneethan Nitharsan
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