Question 516 - CGEIT discussion

Effective culture change is the process of transforming the values, beliefs, behaviors, and norms of the organization and its stakeholders to support the strategic alignment of business and IT goals. Effective culture change can enable the implementation of IT governance by:

Creating a shared vision and understanding of the purpose, benefits, and expectations of IT governance

Engaging and empowering the stakeholders to participate and collaborate in IT governance activities and decisions

Fostering a culture of trust, transparency, accountability, and responsibility for IT governance outcomes

Encouraging a culture of innovation, learning, and improvement for IT governance processes and practices

Aligning the incentives and rewards with the IT governance objectives and performance

According to the CGEIT Review Manual 2022, 'Culture is a key enabler for effective IT governance. Culture influences how people behave, communicate, collaborate, and make decisions. Culture also affects how people perceive, value, and use IT.Therefore, culture change is often necessary to implement IT governance successfully.'1

According to the ISACA article on Culture Change: A Critical Success Factor for Effective IT Governance2, ''Culture change is not an easy task; it requires strong leadership, clear communication, stakeholder involvement, and continuous monitoring and feedback. However, culture change can also bring significant benefits for IT governance, such as improved alignment, engagement, performance, and value creation.''

According to the CIO article on How to create a culture of innovation in IT3, ''Creating a culture of innovation in IT requires more than hiring talented people and acquiring the latest technologies. It also requires a shift in mindset, behavior, and structure that fosters creativity, collaboration, experimentation, and learning.''