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A newly established IT steering committee is concerned whether a system is meeting availability objectives. Which of the following will provide the BEST information to make an assessment?

A.
Balanced scorecard
A.
Balanced scorecard
Answers
B.
Capability maturity levels
B.
Capability maturity levels
Answers
C.
Performance indicators
C.
Performance indicators
Answers
D.
Critical success factors (CSFs)
D.
Critical success factors (CSFs)
Answers
Suggested answer: B

Which of the following is the BEST method to monitor IT governance effectiveness?

A.
Service level management
A.
Service level management
Answers
B.
Balanced scorecard
B.
Balanced scorecard
Answers
C.
Risk control self-assessment (CSA)
C.
Risk control self-assessment (CSA)
Answers
D.
SWOT analysis
D.
SWOT analysis
Answers
Suggested answer: B

A newly established IT steering committee is concerned whether a system is meeting availability objectives. Which of the following will provide the BEST information to make an assessment?

A.
Balanced scorecard
A.
Balanced scorecard
Answers
B.
Capability maturity levels
B.
Capability maturity levels
Answers
C.
Performance indicators
C.
Performance indicators
Answers
D.
Critical success factors (CSFs)
D.
Critical success factors (CSFs)
Answers
Suggested answer: C

An IT audit reveals inconsistent maintenance of data privacy in enterprise systems primarily due to a lack of data sensitivity categorizations. Once the categorizations are defined, what is the BEST long-term strategic response by IT governance to address this problem?

A.
Standardize data classification processes throughout the enterprise.
A.
Standardize data classification processes throughout the enterprise.
Answers
B.
Incorporate enterprise privacy categorizations into contracts.
B.
Incorporate enterprise privacy categorizations into contracts.
Answers
C.
Require business impact analyses (BIAs) for enterprise systems.
C.
Require business impact analyses (BIAs) for enterprise systems.
Answers
D.
Reassess the data governance policy.
D.
Reassess the data governance policy.
Answers
Suggested answer: A

A new and expanding enterprise has recently received a report indicating 90% of its data has been collected in just the last six months, triggering data breach and privacy concerns. What should be the IT steering committee's FIRST course of action to ensure new data is managed effectively?

A.
Mitigate and track data-related issues and risks.
A.
Mitigate and track data-related issues and risks.
Answers
B.
Modify legal and regulatory data requirements.
B.
Modify legal and regulatory data requirements.
Answers
C.
Define data protection and privacy practices.
C.
Define data protection and privacy practices.
Answers
D.
Assess the information governance framework.
D.
Assess the information governance framework.
Answers
Suggested answer: C

An enterprise is planning to replace multiple enterprise resource planning (ERP) systems at various regions with one company-wide ERP system. The main objective of this change is to achieve economies of scale efficiencies resulting in cost reductions. To meet this objective, what is the BEST approach in the planning phase of the project?

A.
Implement an ERP system on shared resources with the lowest cost.
A.
Implement an ERP system on shared resources with the lowest cost.
Answers
B.
Minimize customization by standardizing ERP processes across regions.
B.
Minimize customization by standardizing ERP processes across regions.
Answers
C.
Adopt a best in breed web-based architecture for the ERP system.
C.
Adopt a best in breed web-based architecture for the ERP system.
Answers
D.
Use a service provider to evaluate and implement the new ERP processes.
D.
Use a service provider to evaluate and implement the new ERP processes.
Answers
Suggested answer: B

While monitoring an enterprise's IT projects portfolio, it is discovered that a project is 75% complete, but all budgeted resources have been expended. Which of the following is the MOST important task to perform?

A.
Review the IT investments.
A.
Review the IT investments.
Answers
B.
Reorganize the IT projects portfolio.
B.
Reorganize the IT projects portfolio.
Answers
C.
Re-evaluate the business case.
C.
Re-evaluate the business case.
Answers
D.
Review the IT governance structure.
D.
Review the IT governance structure.
Answers
Suggested answer: C

Six months ago, an enterprise's CIO reorganized IT to improve service delivery to the business. Which of the following would BEST demonstrate the effectiveness of the reorganization?

A.
The number of help desk calls
A.
The number of help desk calls
Answers
B.
A balanced scorecard
B.
A balanced scorecard
Answers
C.
A survey of IT staff
C.
A survey of IT staff
Answers
D.
IT cost reduction
D.
IT cost reduction
Answers
Suggested answer: B

An enterprise is evaluating a possible strategic initiative for which IT would be the main driver. There are several risk scenarios associated with the initiative that have been identified. Which of the following should be done FIRST to facilitate a decision?

A.
Define the risk mitigation strategy.
A.
Define the risk mitigation strategy.
Answers
B.
Assess the impact of each risk.
B.
Assess the impact of each risk.
Answers
C.
Establish a baseline for each initiative.
C.
Establish a baseline for each initiative.
Answers
D.
Select qualified personnel to manage the project.
D.
Select qualified personnel to manage the project.
Answers
Suggested answer: B

Enterprise IT has overseen the implementation of an array of data services with overlapping functionality leading to business inefficiencies. Which of the following is the MOST likely cause of this situation?

A.
insufficient information architecture
A.
insufficient information architecture
Answers
B.
Ineffective project management
B.
Ineffective project management
Answers
C.
An outdated service level agreement (SLA)
C.
An outdated service level agreement (SLA)
Answers
D.
An incomplete cost-benefit analysis
D.
An incomplete cost-benefit analysis
Answers
Suggested answer: A
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