Isaca CGEIT Practice Test 3

Question 1 / 40
Due to continually missed service level agreements (SLAs), an enterprise plans to terminate its contract with a vendor providing IT help desk services. The enterprise s IT department will assume the help desk-related responsibilities. Which of the following would BEST facilitate this transition?
Requiring the enterprise architecture (EA) be updated
Validating that the balanced scorecard is still meaningful
Ensuring IT will operate at a lower cost than the vendor
Ensuring a change management plan is in place