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Question 107 - CLTD discussion

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A company currently has a significantly long lead time in determining the disposition of returned products. Which of the following non-procedural areas should the company look into as it performs a root cause analysis?

A.
Financial department to see if the sales personnel are reluctant to charge the returns to sales
Answers
A.
Financial department to see if the sales personnel are reluctant to charge the returns to sales
B.
Quality department to see if the process for determining disposition is inefficient
Answers
B.
Quality department to see if the process for determining disposition is inefficient
C.
Customer service department to see if they are taking a long time to address customer concernsD. Material handling department to see if it is taking excessive time to handle defective product
Answers
C.
Customer service department to see if they are taking a long time to address customer concernsD. Material handling department to see if it is taking excessive time to handle defective product
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asked 16/09/2024
Jaime Ramirez
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