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Question 448 - CSCP discussion

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Shortly after implementation of a supplier quality management program, the customer's and supplier's measurements of an attribute differ. The most appropriate course of action is to:

A.
use the customer's data for the attribute.
Answers
A.
use the customer's data for the attribute.
B.
stop measuring performance for the attribute.
Answers
B.
stop measuring performance for the attribute.
C.
redefine performance criteria.
Answers
C.
redefine performance criteria.
D.
investigate data collection methods.
Answers
D.
investigate data collection methods.
Suggested answer: D

Explanation:

Supplier Quality Management Program: Aims to ensure that suppliers meet predefined quality standards.

Discrepancy in Measurements: When customer and supplier measurements differ, understanding the root cause is crucial.

Possible Actions:

Use Customer's Data: Might be biased or incorrect without understanding the discrepancy.

Stop Measuring Performance: Not viable, as it eliminates quality control.

Redefine Performance Criteria: Premature without identifying the issue.

Investigate Data Collection Methods: Identifies discrepancies in the measurement process, ensuring accurate and reliable data.

Conclusion: Investigating data collection methods is the most appropriate action to understand and resolve discrepancies.

'Supplier Quality Management: A Strategic Approach to Continuous Improvement' by Ronald K. Ireland and Barry B. Goldstein.

APICS Dictionary, 16th Edition.

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asked 16/09/2024
Jonaid Alam
36 questions
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