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Question 535 - CSCP discussion

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One of the difficulties in purchasing services is to:

A.
be fully knowledgeable of the services provided.
Answers
A.
be fully knowledgeable of the services provided.
B.
completely understand the service provider's supply chain.
Answers
B.
completely understand the service provider's supply chain.
C.
estimate the service provider's cost.
Answers
C.
estimate the service provider's cost.
D.
measure the quality of services provided.
Answers
D.
measure the quality of services provided.
Suggested answer: D

Explanation:

Purchasing services presents unique challenges compared to purchasing tangible goods. One of the primary difficulties is measuring the quality of services provided. Unlike physical products, services are often intangible and can vary significantly based on the provider's performance, making it challenging to establish objective quality metrics. This subjectivity in service delivery requires robust monitoring and feedback mechanisms to ensure that the services meet the required standards consistently.

Ellram, L. M., Tate, W. L., & Billington, C. (2007). Services supply management: The next frontier for improved organizational performance. California Management Review, 49(4), 44-66.

van der Valk, W., & Rozemeijer, F. (2009). Buying business services: towards a structured service purchasing process. Journal of Services Marketing, 23(1), 3-10.

asked 16/09/2024
Julius Nammeh
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