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Question 86 - 6210 discussion

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Which type of dialing is it when the outbound call is made automatically after presentation to the agent?

A.
Progressive dialing
Answers
A.
Progressive dialing
B.
Predetermined dialing
Answers
B.
Predetermined dialing
C.
Predictive dialing
Answers
C.
Predictive dialing
D.
Preview dialing
Answers
D.
Preview dialing
Suggested answer: C

Explanation:

Reference: https://downloads.avaya.com/elmodocs2/comm_mgr/ACD_CallCenter.pdf

asked 16/09/2024
Balanavaneethan Nitharsan
29 questions
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