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Avaya Aura® Contact Center (AACC) uses the media processing capabilities of the Avaya Aura® Media Server (AAMS) to perform functions such as conference customer and agent speech paths with media treatments. Which three statements regarding AACC and the AAMS are true? (Choose three.)
On which servers is the Enable Switchover function available when configuring Avaya Aura® Contact Center (AACC) High Availability (HA)?
A customer supplies a server that fully meets the Platform Vendor Independent (PVI) mid-range specifications for an Aura SIP – Voice and Multimedia Contact Server without Avaya Aura® Media Server (AAMS) server type. What is the maximum number of logged in agents supported for this server type?
You are installing Avaya Agent Desktop (AAD) on an agent PC. Which three Microsoft software components must be installed? (Choose three.)
You are installing a SIP-based Avaya Aura® Contact Center (AACC) with Avaya Aura® Media Server (AAMS). Which three functions/features are gained by implementing the AAMS? (Choose three.)
You have been asked to install an Avaya Aura® Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server. What is the next required step?
A systems engineer has just completed a database maintenance backup. The engineer would like to verify the success of the backup. In which default location should the engineer look to determine the success of the backup?
Which tool displays the status counts for each multimedia contact type?
After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)
A customer has Avaya Aura® Contact Center (AACC) and Avaya Aura® Unified Communications Platform Integration. For the Avaya Aura® Session Manager (ASM) to direct incoming voice contacts to the AACC, as part of the ASM and AACC configuration, which two items are configured in ASM? (Choose two.)

Question 1

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You have created a new application (script) in Orchestration Designer (OD).

Which configuration steps in OD will allow you to place a test call to the new application?

A.
Select Application Routes > CDNs > Configured Routes > Select Application > Save
A.
Select Application Routes > CDNs > Configured Routes > Select Application > Save
Answers
B.
Select Application > Routes > Add Application > Save
B.
Select Application > Routes > Add Application > Save
Answers
C.
Select Call Router > Application Routes > CDNs > Configured Routes > Add > Select Application > Save
C.
Select Call Router > Application Routes > CDNs > Configured Routes > Add > Select Application > Save
Answers
D.
Select CDNs > Add Application > Save
D.
Select CDNs > Add Application > Save
Answers
Suggested answer: B

Question 2

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From the High Availability (HA) utility under Configuration, which menu selection can be used to validate that the Active and Standby servers are running?

A.
Notifications
A.
Notifications
Answers
B.
CC Configuration
B.
CC Configuration
Answers
C.
System
C.
System
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D.
Server Mode
D.
Server Mode
Answers
Suggested answer: C

Question 3

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When performing a database restore, Avaya Aura® Contact Center (AACC) services must be shutdown before starting the restore. How are these services shut-down?

A.
Use the Stop Shadowing command on the SMMC System Tray to manually shut-down the services.
A.
Use the Stop Shadowing command on the SMMC System Tray to manually shut-down the services.
Answers
B.
Use the System Control and Monitor utility to manually shut-down the services.
B.
Use the System Control and Monitor utility to manually shut-down the services.
Answers
C.
The database utility performs the shut-down automatically.
C.
The database utility performs the shut-down automatically.
Answers
D.
Use the Windows Services utility to manually shut-down the services.
D.
Use the Windows Services utility to manually shut-down the services.
Answers
Suggested answer: B

Question 4

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A systems engineer has just completed a database maintenance backup. The engineer would like to verify the success of the backup. In which default location should the engineer look to determine the success of the backup?

A.
C:\Contact Center\Logs\Common Components\DBMaintenance.log
A.
C:\Contact Center\Logs\Common Components\DBMaintenance.log
Answers
B.
D:\Logs\Common Components\DBMaintenance.log
B.
D:\Logs\Common Components\DBMaintenance.log
Answers
C.
D:\Avaya Aura\Contact Center\Logs\Common Components\CC_DBMaintenance.log
C.
D:\Avaya Aura\Contact Center\Logs\Common Components\CC_DBMaintenance.log
Answers
D.
D:\Avaya\Logs\Common Components\CC_DBMaintenance
D.
D:\Avaya\Logs\Common Components\CC_DBMaintenance
Answers
Suggested answer: B

Question 5

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Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature. After configuring the hostname and port for Web Based Statistics, where do you enable the Web Based Statistics feature?

A.
From CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings > Web Statistics
A.
From CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings > Web Statistics
Answers
B.
From Windows > Apps > Multimedia Dashboard > Web Statistics
B.
From Windows > Apps > Multimedia Dashboard > Web Statistics
Answers
C.
From CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics
C.
From CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics
Answers
D.
From Windows > Administrative Tools > Services > Web Statistics
D.
From Windows > Administrative Tools > Services > Web Statistics
Answers
Suggested answer: C

Question 6

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After completing the Avaya Aura® Contact Center installation, you want to display the installation log. What is the path to the log?

A.
D:\Avaya\Logs\Sysops
A.
D:\Avaya\Logs\Sysops
Answers
B.
C:\Logs\Sysops
B.
C:\Logs\Sysops
Answers
C.
D:\Avaya\Logs\PVI
C.
D:\Avaya\Logs\PVI
Answers
D.
C:\Avaya\Logs\Sysops
D.
C:\Avaya\Logs\Sysops
Answers
Suggested answer: A

Question 7

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You have been asked to install an Avaya Aura® Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server.

What is the next required step?

A.
Install the Replication Server for database replication.
A.
Install the Replication Server for database replication.
Answers
B.
Run the High Availability tool on the Standby Server.
B.
Run the High Availability tool on the Standby Server.
Answers
C.
Perform a backup on the Primary server and execute a restore of the backup on the Standby server.
C.
Perform a backup on the Primary server and execute a restore of the backup on the Standby server.
Answers
D.
Reboot the Primary and Secondary Server so that they will synchronize.
D.
Reboot the Primary and Secondary Server so that they will synchronize.
Answers
Suggested answer: C

Question 8

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A customer has installed Avaya Aura® Contact Center (AACC) on a Platform Vendor Independent (PVI) server. They want to receive real-time data on their client computer via Unicast stream. Where do you set the transmission mode for the site to Unicast?

A.
From the CCMS > RSM IP Address window
A.
From the CCMS > RSM IP Address window
Answers
B.
From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > CCMA Settings
B.
From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > CCMA Settings
Answers
C.
From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > Real-Time Reporting > RTR Registry Settings
C.
From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > Real-Time Reporting > RTR Registry Settings
Answers
D.
From the CCMS > RSMConfig
D.
From the CCMS > RSMConfig
Answers
Suggested answer: A

Explanation:

Reference http://downloads.avaya.com/css/P8/documents/100178738

Question 9

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After you complete the Avaya Aura® Contact Center (AACC) installation, you should perform a backup. From the Contact Center Database Maintenance utility, which two menu options are used to perform the backup?

A.
Select Location and Immediate Backup
A.
Select Location and Immediate Backup
Answers
B.
Map Drive and Immediate Backup
B.
Map Drive and Immediate Backup
Answers
C.
Backup Drive and Immediate Backup
C.
Backup Drive and Immediate Backup
Answers
D.
Backup Location and Immediate Backup
D.
Backup Location and Immediate Backup
Answers
Suggested answer: D

Question 10

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After a successful installation of Avaya Aura® Contact Center, Avaya releases a patch for this particular site that is required to fix a problem reported for the CCMS. Currently, the service pack AvayaCC_CCMS_7.0.0.0.11.0021_Patch is installed under CCMS and no roll-up patches have been installed yet.

What is a valid name for the site specific patch?

A.
AvayaCC_CCMS_7.0.0.0.12.0021_Patch
A.
AvayaCC_CCMS_7.0.0.0.12.0021_Patch
Answers
B.
AvayaCC_CCMS_7.0.0.0.12.0031_ServicePack
B.
AvayaCC_CCMS_7.0.0.0.12.0031_ServicePack
Answers
C.
AvayaCC_CCMS_7.0.0.0.11.0023_ ServicePack
C.
AvayaCC_CCMS_7.0.0.0.11.0023_ ServicePack
Answers
D.
AvayaCC_CCMS_7.0.0.0.11.0210_Patch
D.
AvayaCC_CCMS_7.0.0.0.11.0210_Patch
Answers
Suggested answer: D
Total 124 questions
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