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Question 11

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For Avaya Aura Contact Center (AACC) High Availability (HA), you must backup the active server database, restore it onto the standby server and enable shadowing. Database shadowing does not work if the difference in time between the active and the standby server database is greater than how many hours?

72 Hours
72 Hours
48 Hours
48 Hours
24 Hours
24 Hours
12 Hours
12 Hours
Suggested answer: C
asked 16/09/2024
Lara Umemoto
54 questions

Question 12

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You have increased the multicast time to live value on the Contact Center Manager Server (CCMS).

After changing the value, which CCMS service must be restarted so that the new value can take effect?

CCMS SDP_Service, the Statistical Data Propagator Service
CCMS SDP_Service, the Statistical Data Propagator Service
CCMS RSM_Service, the Real-Time Statistical Manager Service
CCMS RSM_Service, the Real-Time Statistical Manager Service
CCMS RDC_Service, the Real-Time Data Calculator Service
CCMS RDC_Service, the Real-Time Data Calculator Service
CCMS IS_Service, the Intrinsic Service
CCMS IS_Service, the Intrinsic Service
Suggested answer: A
asked 16/09/2024
Miguel Pinar Guruceta
51 questions

Question 13

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A customer has purchased Avaya Aura® Contact Center (AACC) with the correct licensing to provide Open Queue session licenses, and to provide agent licenses for the required multimedia contact types. Where is Open Queue initially enabled in AACC?

Contact Center Manager Administration (CCMA) > Configuration, Applications > LM Service Configuration Setup tab
Contact Center Manager Administration (CCMA) > Configuration, Applications > LM Service Configuration Setup tab
Contact Center License Manager > Configuration > Contact Center Licensing tab
Contact Center License Manager > Configuration > Contact Center Licensing tab
CCMS > Multimedia Commissioning > Multimedia Licensing tab
CCMS > Multimedia Commissioning > Multimedia Licensing tab
Ignition Wizard configuration > Licensing tab
Ignition Wizard configuration > Licensing tab
Suggested answer: B
asked 16/09/2024
Lea Kohl
51 questions

Question 14

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Which method does Avaya recommend for installing Avaya Aura® Contact Center (AACC) on a supported server?

Run the installation from a remote DVD-ROM drive that is accessible from the server over the Internet.
Run the installation from a remote DVD-ROM drive that is accessible from the server over the Internet.
Run the installation from a remote hard disk copy of the installation DVD.
Run the installation from a remote hard disk copy of the installation DVD.
Run the installation from a remote DVD-ROM drive that is accessible from the server over the LAN.
Run the installation from a remote DVD-ROM drive that is accessible from the server over the LAN.
Insert the Contact Center DVD into the DVD drive of your server.
Insert the Contact Center DVD into the DVD drive of your server.
Suggested answer: D
asked 16/09/2024
Ghazi Khan
28 questions

Question 15

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To log in to the Avaya Aura® Media Server (AAMS) Element Manager (EM) from a browser, you must enter the correct URL. Which URL format is correct to access the AAMS Element Manager (EM)?

Error! Hyperlink reference not valid.
Error! Hyperlink reference not valid.
Error! Hyperlink reference not valid.
Error! Hyperlink reference not valid.
Error! Hyperlink reference not valid.
Error! Hyperlink reference not valid.
Error! Hyperlink reference not valid.
Error! Hyperlink reference not valid.
Suggested answer: C
asked 16/09/2024
Bruce Baynes
31 questions

Question 16

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The Avaya Aura® Media Server High Availability (HA) feature ensures the uninterrupted availability of media processing and reduces the loss of processing data when an AAMS fails. Which three statements regarding the AAMS High Availability (HA) feature are true? (Choose three.)

You can perform a manual failover on the Active AAMS.
You can perform a manual failover on the Active AAMS.
You cannot perform a manual failover on the Active AAMS.
You cannot perform a manual failover on the Active AAMS.
High Availability (HA) is available only if the AAMS servers are installed on the Red Hat Enterprise Linux (RHEL) operating system.
High Availability (HA) is available only if the AAMS servers are installed on the Red Hat Enterprise Linux (RHEL) operating system.
One AAMS HA pair supports up to 1000 agents, without SIP Call Recording.
One AAMS HA pair supports up to 1000 agents, without SIP Call Recording.
Suggested answer: A, C, D
asked 16/09/2024
Rodwell Shibambu
59 questions

Question 17

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Which three Mission Critical High Availability (HA) solutions does Contact Center Release 7 support? (Choose three.)

Mission Critical HA with or without Avaya Aura® platform resiliency
Mission Critical HA with or without Avaya Aura® platform resiliency
Mission Critical HA with Midsize Enterprise (ME)
Mission Critical HA with Midsize Enterprise (ME)
Mission Critical HA with Avaya Aura® Unified Communications Virtualized Environment
Mission Critical HA with Avaya Aura® Unified Communications Virtualized Environment
Mission Critical HA with Midsize Business Template
Mission Critical HA with Midsize Business Template
Suggested answer: B, C, D
asked 16/09/2024
Maurice Nicholson
35 questions

Question 18

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During the Avaya Aura® Contact Center (AACC) software installations, which tool launches once the UniversalInstaller configuration is successfully completed?

Avaya Aura® Contact Center Configuration Wizard
Avaya Aura® Contact Center Configuration Wizard
Avaya Aura® Contact Center Startup Wizard
Avaya Aura® Contact Center Startup Wizard
Avaya Aura® Contact Center Installation Wizard
Avaya Aura® Contact Center Installation Wizard
Avaya Aura® Contact Center Ignition Wizard
Avaya Aura® Contact Center Ignition Wizard
Suggested answer: D
asked 16/09/2024
Mohamed Hany
46 questions

Question 19

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You are installing a SIP-based Avaya Aura® Contact Center (AACC) with Avaya Aura® Media Server (AAMS). Which three functions/features are gained by implementing the AAMS? (Choose three.)

skillset based routing
skillset based routing
anchoring of calls
anchoring of calls
recorded announcements
recorded announcements
music on hold
music on hold
text to speech engine
text to speech engine
Suggested answer: C, D, E
asked 16/09/2024
Kenny McCue
36 questions

Question 20

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When configuring servers for an Avaya Aura® Contact Center (AACC) High Availability (HA) implementation, if you are using the Hosts files to resolve Managed names to Managed IP Addresses, ensure that you add the Managed Names and Managed IP Addresses to the Hosts file.

Which DNS entries must be made for the HA servers?

One Dynamic DNS entry for the Active serverOne Dynamic DNS entry for the Standby serverOne Dynamic DNS entry for the Managed name and associated IP address
One Dynamic DNS entry for the Active serverOne Dynamic DNS entry for the Standby serverOne Dynamic DNS entry for the Managed name and associated IP address
Static DNS entry for the Active server
Static DNS entry for the Active server
One DNS static entry for the Active serverOne DNS static entry for the Standby serverOne DNS static entry for the Managed name and associated IP address
One DNS static entry for the Active serverOne DNS static entry for the Standby serverOne DNS static entry for the Managed name and associated IP address
One static entry for the Active serverOne static entry for the Standby server
One static entry for the Active serverOne static entry for the Standby server
Suggested answer: D
asked 16/09/2024
Ramon Lim
40 questions
Total 124 questions
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Related questions

The installation of the Contact Center Manager Administration (CCMA) component adds default users to the Windows operating system. Which CCMA user accounts are created during the Avaya Aura® Contact Center (AACC) installation?
Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center. Which three statements regarding the Orchestration Designer tool are true? (Choose three.)
You are preparing the Windows server for the installation of Avaya Aura Contact Center (AACC). As AACC does not support Remote Access Services (RAS), it must be disabled before installing AACC. What is the correct procedure to disable Remote Access Services?
After you complete the Avaya Aura® Contact Center (AACC) installation, you should perform a backup. From the Contact Center Database Maintenance utility, which two menu options are used to perform the backup?
You have been asked to install an Avaya Aura® Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server. What is the next required step?
A customer supplies a server that fully meets the Platform Vendor Independent (PVI) mid-range specifications for an Aura SIP – Voice and Multimedia Contact Server without Avaya Aura® Media Server (AAMS) server type. What is the maximum number of logged in agents supported for this server type?
You are configuring the Windows Operating System for an Avaya Aura® Contact Center (AACC) installation. Which setting will you select for Data Execution Prevention (DEP)?
In a customer’s Local Area Network, some segments in the network do not allow multicast for transmitting data. When configuring the Contact Center Manager Administration (CCMA) using the RTR (Real-Time Reporting) Registry Settings, how can network bandwidth usage be limited?
A systems engineer has just completed a database maintenance backup. The engineer would like to verify the success of the backup. In which default location should the engineer look to determine the success of the backup?
Which two statements about scheduled backups are true? (Choose two.)