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For Avaya Aura Contact Center (AACC) High Availability (HA), you must backup the active server database, restore it onto the standby server and enable shadowing. Database shadowing does not work if the difference in time between the active and the standby server database is greater than how many hours?

A.
72 Hours
A.
72 Hours
Answers
B.
48 Hours
B.
48 Hours
Answers
C.
24 Hours
C.
24 Hours
Answers
D.
12 Hours
D.
12 Hours
Answers
Suggested answer: C

You have increased the multicast time to live value on the Contact Center Manager Server (CCMS).

After changing the value, which CCMS service must be restarted so that the new value can take effect?

A.
CCMS SDP_Service, the Statistical Data Propagator Service
A.
CCMS SDP_Service, the Statistical Data Propagator Service
Answers
B.
CCMS RSM_Service, the Real-Time Statistical Manager Service
B.
CCMS RSM_Service, the Real-Time Statistical Manager Service
Answers
C.
CCMS RDC_Service, the Real-Time Data Calculator Service
C.
CCMS RDC_Service, the Real-Time Data Calculator Service
Answers
D.
CCMS IS_Service, the Intrinsic Service
D.
CCMS IS_Service, the Intrinsic Service
Answers
Suggested answer: A

A customer has purchased Avaya Aura® Contact Center (AACC) with the correct licensing to provide Open Queue session licenses, and to provide agent licenses for the required multimedia contact types. Where is Open Queue initially enabled in AACC?

A.
Contact Center Manager Administration (CCMA) > Configuration, Applications > LM Service Configuration Setup tab
A.
Contact Center Manager Administration (CCMA) > Configuration, Applications > LM Service Configuration Setup tab
Answers
B.
Contact Center License Manager > Configuration > Contact Center Licensing tab
B.
Contact Center License Manager > Configuration > Contact Center Licensing tab
Answers
C.
CCMS > Multimedia Commissioning > Multimedia Licensing tab
C.
CCMS > Multimedia Commissioning > Multimedia Licensing tab
Answers
D.
Ignition Wizard configuration > Licensing tab
D.
Ignition Wizard configuration > Licensing tab
Answers
Suggested answer: B

Which method does Avaya recommend for installing Avaya Aura® Contact Center (AACC) on a supported server?

A.
Run the installation from a remote DVD-ROM drive that is accessible from the server over the Internet.
A.
Run the installation from a remote DVD-ROM drive that is accessible from the server over the Internet.
Answers
B.
Run the installation from a remote hard disk copy of the installation DVD.
B.
Run the installation from a remote hard disk copy of the installation DVD.
Answers
C.
Run the installation from a remote DVD-ROM drive that is accessible from the server over the LAN.
C.
Run the installation from a remote DVD-ROM drive that is accessible from the server over the LAN.
Answers
D.
Insert the Contact Center DVD into the DVD drive of your server.
D.
Insert the Contact Center DVD into the DVD drive of your server.
Answers
Suggested answer: D

To log in to the Avaya Aura® Media Server (AAMS) Element Manager (EM) from a browser, you must enter the correct URL. Which URL format is correct to access the AAMS Element Manager (EM)?

A.
Error! Hyperlink reference not valid.
A.
Error! Hyperlink reference not valid.
Answers
B.
Error! Hyperlink reference not valid.
B.
Error! Hyperlink reference not valid.
Answers
C.
Error! Hyperlink reference not valid.
C.
Error! Hyperlink reference not valid.
Answers
D.
Error! Hyperlink reference not valid.
D.
Error! Hyperlink reference not valid.
Answers
Suggested answer: C

The Avaya Aura® Media Server High Availability (HA) feature ensures the uninterrupted availability of media processing and reduces the loss of processing data when an AAMS fails. Which three statements regarding the AAMS High Availability (HA) feature are true? (Choose three.)

A.
You can perform a manual failover on the Active AAMS.
A.
You can perform a manual failover on the Active AAMS.
Answers
B.
You cannot perform a manual failover on the Active AAMS.
B.
You cannot perform a manual failover on the Active AAMS.
Answers
C.
High Availability (HA) is available only if the AAMS servers are installed on the Red Hat Enterprise Linux (RHEL) operating system.
C.
High Availability (HA) is available only if the AAMS servers are installed on the Red Hat Enterprise Linux (RHEL) operating system.
Answers
D.
One AAMS HA pair supports up to 1000 agents, without SIP Call Recording.
D.
One AAMS HA pair supports up to 1000 agents, without SIP Call Recording.
Answers
Suggested answer: A, C, D

Which three Mission Critical High Availability (HA) solutions does Contact Center Release 7 support? (Choose three.)

A.
Mission Critical HA with or without Avaya Aura® platform resiliency
A.
Mission Critical HA with or without Avaya Aura® platform resiliency
Answers
B.
Mission Critical HA with Midsize Enterprise (ME)
B.
Mission Critical HA with Midsize Enterprise (ME)
Answers
C.
Mission Critical HA with Avaya Aura® Unified Communications Virtualized Environment
C.
Mission Critical HA with Avaya Aura® Unified Communications Virtualized Environment
Answers
D.
Mission Critical HA with Midsize Business Template
D.
Mission Critical HA with Midsize Business Template
Answers
Suggested answer: B, C, D

During the Avaya Aura® Contact Center (AACC) software installations, which tool launches once the UniversalInstaller configuration is successfully completed?

A.
Avaya Aura® Contact Center Configuration Wizard
A.
Avaya Aura® Contact Center Configuration Wizard
Answers
B.
Avaya Aura® Contact Center Startup Wizard
B.
Avaya Aura® Contact Center Startup Wizard
Answers
C.
Avaya Aura® Contact Center Installation Wizard
C.
Avaya Aura® Contact Center Installation Wizard
Answers
D.
Avaya Aura® Contact Center Ignition Wizard
D.
Avaya Aura® Contact Center Ignition Wizard
Answers
Suggested answer: D

You are installing a SIP-based Avaya Aura® Contact Center (AACC) with Avaya Aura® Media Server (AAMS). Which three functions/features are gained by implementing the AAMS? (Choose three.)

A.
skillset based routing
A.
skillset based routing
Answers
B.
anchoring of calls
B.
anchoring of calls
Answers
C.
recorded announcements
C.
recorded announcements
Answers
D.
music on hold
D.
music on hold
Answers
E.
text to speech engine
E.
text to speech engine
Answers
Suggested answer: C, D, E

When configuring servers for an Avaya Aura® Contact Center (AACC) High Availability (HA) implementation, if you are using the Hosts files to resolve Managed names to Managed IP Addresses, ensure that you add the Managed Names and Managed IP Addresses to the Hosts file.

Which DNS entries must be made for the HA servers?

A.
One Dynamic DNS entry for the Active serverOne Dynamic DNS entry for the Standby serverOne Dynamic DNS entry for the Managed name and associated IP address
A.
One Dynamic DNS entry for the Active serverOne Dynamic DNS entry for the Standby serverOne Dynamic DNS entry for the Managed name and associated IP address
Answers
B.
Static DNS entry for the Active server
B.
Static DNS entry for the Active server
Answers
C.
One DNS static entry for the Active serverOne DNS static entry for the Standby serverOne DNS static entry for the Managed name and associated IP address
C.
One DNS static entry for the Active serverOne DNS static entry for the Standby serverOne DNS static entry for the Managed name and associated IP address
Answers
D.
One static entry for the Active serverOne static entry for the Standby server
D.
One static entry for the Active serverOne static entry for the Standby server
Answers
Suggested answer: D
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