When performing a database restore, Avaya Aura® Contact Center (AACC) services must be shutdown before starting the restore. How are these services shut-down?

Use the System Control and Monitor utility to manually shut-down the services.

Use the Stop Shadowing command on the SMMC System Tray to manually shut-down the services.

Use the System Control and Monitor utility to manually shut-down the services.

The database utility performs the shut-down automatically.

Use the Windows Services utility to manually shut-down the services.

A systems engineer has just completed a database maintenance backup. The engineer would like to verify the success of the backup. In which default location should the engineer look to determine the success of the backup?

D:\Logs\Common Components\DBMaintenance.log

C:\Contact Center\Logs\Common Components\DBMaintenance.log

D:\Logs\Common Components\DBMaintenance.log

D:\Avaya Aura\Contact Center\Logs\Common Components\CC_DBMaintenance.log

D:\Avaya\Logs\Common Components\CC_DBMaintenance

Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature. After configuring the hostname and port for Web Based Statistics, where do you enable the Web Based Statistics feature?

From CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics

From CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings > Web Statistics

From Windows > Apps > Multimedia Dashboard > Web Statistics

From CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics

From Windows > Administrative Tools > Services > Web Statistics

You have been asked to install an Avaya Aura® Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server.What is the next required step?

Perform a backup on the Primary server and execute a restore of the backup on the Standby server.

Install the Replication Server for database replication.

Run the High Availability tool on the Standby Server.

Perform a backup on the Primary server and execute a restore of the backup on the Standby server.

Reboot the Primary and Secondary Server so that they will synchronize.

A customer has installed Avaya Aura® Contact Center (AACC) on a Platform Vendor Independent (PVI) server. They want to receive real-time data on their client computer via Unicast stream. Where do you set the transmission mode for the site to Unicast?

From the CCMS > RSM IP Address window

From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > CCMA Settings

From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > Real-Time Reporting > RTR Registry Settings

After you complete the Avaya Aura® Contact Center (AACC) installation, you should perform a backup. From the Contact Center Database Maintenance utility, which two menu options are used to perform the backup?

Backup Location and Immediate Backup

Select Location and Immediate Backup

Backup Drive and Immediate Backup

Backup Location and Immediate Backup

After a successful installation of Avaya Aura® Contact Center, Avaya releases a patch for this particular site that is required to fix a problem reported for the CCMS. Currently, the service pack AvayaCC_CCMS_7.0.0.0.11.0021_Patch is installed under CCMS and no roll-up patches have been installed yet.What is a valid name for the site specific patch?

AvayaCC_CCMS_7.0.0.0.11.0210_Patch

AvayaCC_CCMS_7.0.0.0.12.0021_Patch

AvayaCC_CCMS_7.0.0.0.12.0031_ServicePack

AvayaCC_CCMS_7.0.0.0.11.0023_ ServicePack

AvayaCC_CCMS_7.0.0.0.11.0210_Patch

You have increased the multicast time to live value on the Contact Center Manager Server (CCMS).After changing the value, which CCMS service must be restarted so that the new value can take effect?

CCMS SDP_Service, the Statistical Data Propagator Service

CCMS RSM_Service, the Real-Time Statistical Manager Service

CCMS RDC_Service, the Real-Time Data Calculator Service

CCMS IS_Service, the Intrinsic Service

A customer has purchased Avaya Aura® Contact Center (AACC) with the correct licensing to provide Open Queue session licenses, and to provide agent licenses for the required multimedia contact types. Where is Open Queue initially enabled in AACC?

Contact Center License Manager > Configuration > Contact Center Licensing tab

Contact Center Manager Administration (CCMA) > Configuration, Applications > LM Service Configuration Setup tab

Contact Center License Manager > Configuration > Contact Center Licensing tab

CCMS > Multimedia Commissioning > Multimedia Licensing tab

Ignition Wizard configuration > Licensing tab

Which method does Avaya recommend for installing Avaya Aura® Contact Center (AACC) on a supported server?

Insert the Contact Center DVD into the DVD drive of your server.

Run the installation from a remote DVD-ROM drive that is accessible from the server over the Internet.

Run the installation from a remote hard disk copy of the installation DVD.

Run the installation from a remote DVD-ROM drive that is accessible from the server over the LAN.

Insert the Contact Center DVD into the DVD drive of your server.

To log in to the Avaya Aura® Media Server (AAMS) Element Manager (EM) from a browser, you must enter the correct URL. Which URL format is correct to access the AAMS Element Manager (EM)?

Error! Hyperlink reference not valid.

The Avaya Aura® Media Server High Availability (HA) feature ensures the uninterrupted availability of media processing and reduces the loss of processing data when an AAMS fails. Which three statements regarding the AAMS High Availability (HA) feature are true? (Choose three.)

You can perform a manual failover on the Active AAMS.

High Availability (HA) is available only if the AAMS servers are installed on the Red Hat Enterprise Linux (RHEL) operating system.

One AAMS HA pair supports up to 1000 agents, without SIP Call Recording.

You can perform a manual failover on the Active AAMS.

You cannot perform a manual failover on the Active AAMS.

High Availability (HA) is available only if the AAMS servers are installed on the Red Hat Enterprise Linux (RHEL) operating system.

One AAMS HA pair supports up to 1000 agents, without SIP Call Recording.

Which three Mission Critical High Availability (HA) solutions does Contact Center Release 7 support? (Choose three.)

Mission Critical HA with Midsize Enterprise (ME)

Mission Critical HA with Avaya Aura® Unified Communications Virtualized Environment

Mission Critical HA with Midsize Business Template

Mission Critical HA with or without Avaya Aura® platform resiliency

Mission Critical HA with Midsize Enterprise (ME)

Mission Critical HA with Avaya Aura® Unified Communications Virtualized Environment

Mission Critical HA with Midsize Business Template

During the Avaya Aura® Contact Center (AACC) software installations, which tool launches once the UniversalInstaller configuration is successfully completed?

Avaya Aura® Contact Center Ignition Wizard

Avaya Aura® Contact Center Configuration Wizard

Avaya Aura® Contact Center Startup Wizard

Avaya Aura® Contact Center Installation Wizard

Avaya Aura® Contact Center Ignition Wizard

When configuring servers for an Avaya Aura® Contact Center (AACC) High Availability (HA) implementation, if you are using the Hosts files to resolve Managed names to Managed IP Addresses, ensure that you add the Managed Names and Managed IP Addresses to the Hosts file.Which DNS entries must be made for the HA servers?

One static entry for the Active serverOne static entry for the Standby server

One Dynamic DNS entry for the Active serverOne Dynamic DNS entry for the Standby serverOne Dynamic DNS entry for the Managed name and associated IP address

Static DNS entry for the Active server

One DNS static entry for the Active serverOne DNS static entry for the Standby serverOne DNS static entry for the Managed name and associated IP address

One static entry for the Active serverOne static entry for the Standby server

After the Avaya Aura® Media Server High Availability (HA) pair is formed, several Element Manager pages display new features that reflect the new paired High Availability state/status. In the primary AAMS Element Manager navigation pane, which three features do you need to status?(Choose three.)

Ensure one Element Role is listed for both the Primary and Backup server.

Ensure one Element Role is listed for both the Active and Standby server.

Ensure only two nodes are listed.

Ensure one Element Role is listed for both the Primary and Backup server.

Ensure one Element Role is listed for both the Active and Standby server.

Ensure only two nodes are listed.

Ensure no alarms are listed in the Alarm Description column.

In a Mission Critical AACC High Availability (HA) campus solution, there are two types of switchovers, managed and unmanaged. A managed switchover is one initiated by the administrator or caused by a failure of a monitored Contact Center Manager Server (CCMS) or Communication Control Toolkit (CCT) component. An unmanaged switchover results from a hardware, network, database or power failure. Which three conditions must be satisfied before a switch over can occur? (Choose three.)

On the active server, all critical CCMS and CCT services are monitored and running.

The active and standby servers are in a running state.

The active and standby servers have switchover enabled.

The active server database and standby server database are synchronized, and the standby server database is shadowing the active server database.

On the active server, all critical CCMS and CCT services are monitored and running.

The active and standby servers are in a running state.

The active and standby servers have switchover enabled.

When setting up scheduled backups to a network location, which two steps are required? (Choose two.)

Create a shared directory on a networked logical drive to store the database backup.

Navigate to Windows > Apps > Database Maintenance utility > Scheduled Backup

Create a shared directory on a networked logical drive to store the database backup.

Shutdown the Avaya Aura® Contact Center (AACC) server.

Navigate to Windows > Apps > Database Maintenance utility > Scheduled Backup

Navigate to CCMA > Launchpad > Contact Center Management > Scheduled Backup

You are deploying Avaya Agent Desktop (AAD) for the first time in a SIP-enabled contact center.Which configuration step should be performed in Contact Center Management Administration(CCMA) for agents to use AAD?

Associate a domain user account with each agent.

Assign an AAD login ID and password to each agent.

Enable Agent Desktop integration in each agent’s Call Presentation Class.

Associate a domain user account with each agent.

Acquire each agent’s telephone.

Which features should be enabled in the Windows Server operating system before you install Avaya Aura® Contact Center?

Remote Desktop Connection and Windows Server Backup for running CCMA Server backups.

IIS and XPS Viewer to view reports on the server.

Storage Manager for SAN’s for managing the remote backups and IIS

TFTP Client to Backup of the CCMA configuration files to remote TFTP Server and XPS Viewer to view reports on the server.

Remote Desktop Connection and Windows Server Backup for running CCMA Server backups.

While configuring an agent in Contact Center Manager Administration (CCMA), what does associating the domain user account provide the user?

The ability to provide voice, e-mail and chat functionality to a single application.

The ability to use Hot Desking feature.

The ability to access files on their network.

The ability to map the user to a Windows account.

The ability to provide voice, e-mail and chat functionality to a single application.

You are installing Avaya Agent Desktop (AAD) on an agent PC.Which three Microsoft software components must be installed? (Choose three.)

Microsoft Visual C++ 2005 SP1 Redistributable Package (x86)

Microsoft Internet Explorer 10.0 (32-bit) or 11.0 (32-bit)

Microsoft Visual C++ 2005 SP1 Redistributable Package (x86)

Microsoft Internet Explorer 10.0 (32-bit) or 11.0 (32-bit)

In a customer’s Local Area Network, some segments in the network do not allow multicast for transmitting data. When configuring the Contact Center Manager Administration (CCMA) using the RTR (Real-Time Reporting) Registry Settings, how can network bandwidth usage be limited?

In the Maximum Unicast Sessions box, type the maximum number of simultaneous unicast sessions that the server is directed to allow.

In the Minimum Unicast Sessions box, type the minimum number of simultaneous unicast sessions that the server is directed to allow.

In the Maximum Unicast Sessions box, type the maximum number of simultaneous unicast sessions that the server is directed to allow.

In the Output Rate box, type the minimum number of simultaneous outputs that the server is directed to allow.

In the Output Rate box, type the maximum number of simultaneous outputs that the server is directed to allow.

Which two statements about scheduled backups are true? (Choose two.)

Contact Center stores up to seven backup files at each server location.

You can schedule single or multiple backup tasks on a daily, weekly, or monthly basis.

Contact Center stores up to seven backup files at each server location.

You can use this utility to back up operating system files.

The backup location must be a tape or optical drive.

You can schedule single or multiple backup tasks on a daily, weekly, or monthly basis.

You are preparing the Windows server for the installation of Avaya Aura Contact Center (AACC). As AACC does not support Remote Access Services (RAS), it must be disabled before installing AACC. What is the correct procedure to disable Remote Access Services?

Disable RAS in Administrative Tools > Remote access connection Manager

Disable RAS using the Avaya Aura Contact Center Roles and Features Installer

Disable RAS in Administrative Tools > Computer Management

RAS is disabled automatically by the AACC R7 installation DVD

Disable RAS in Administrative Tools > Remote access connection Manager

Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center. Which three statements regarding the Orchestration Designer tool are true? (Choose three.)

OD allows you to view real-time statistics for each skillset.

OD applications can provide call routing, such as skill-based routing.

OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.

OD application steps can include call treatments, such as music or ringback.

OD allows you to view real-time statistics for each skillset.

OD applications can provide call routing, such as skill-based routing.

OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.

In Contact Center Release 7, Contact Center Manager Administration (CCMA) stores information in a Cache Database. Which three statements regarding the Cache database are true? (Choose three.)

It simplifies the overall solution as all components use a common database.

The Cache database technology supports database shadowing for fault tolerant and mission critical solutions such as AACC.

All data is now replicated and there is no need for a CCMA backup and restore.

It simplifies the overall solution as all components use a common database.

Avaya Aura® Contact Center Release 7 updates the version of Cache 2015 to Intersystem Cache.

The Cache database technology supports database shadowing for fault tolerant and mission critical solutions such as AACC.

All data is now replicated and there is no need for a CCMA backup and restore.

Avaya Aura® Contact Center (AACC) uses Avaya Aura® Media Server (AAMS) media processing capabilities. When adding the AAMS in Contact Center Manager Administration (CCMA), which three statements regarding the Master Content Store are true? (Choose three.)

If the AAMS server does not contain existing contact center media, CCMA uploads base media to it.

Select the Master Content Store check box for only one media server.

Select the Master Content Store check box for the AAMS server that manages media and prompts.

If the AAMS server does not contain existing contact center media, CCMA uploads base media to it.

Select the Master Content Store check box for only one media server.

Select the Master Content Store check box for the AAMS server that manages media and prompts.

Select the Master Content Store check box for each media server.

Avaya Aura® Contact Center (AACC) Release 7 supports only the Avaya Aura® Media Server (AAMS), formerly called Avaya Media Server. Which three statements regarding the AAMS are true? (Choose three.)

AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.

AACC requires a license for each AAMS instance in the solution.

An Avaya Aura® Media Server High Availability pair of server requires two instance licenses.

AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.

AACC requires a license for each AAMS instance in the solution.

An Avaya Aura® Media Server High Availability pair of server requires two instance licenses.

A standalone Avaya Aura® Media Server is supported on the Windows Server operating system.

You are configuring the Windows Operating System for an Avaya Aura® Contact Center (AACC) installation. Which setting will you select for Data Execution Prevention (DEP)?

Turn on DEP for essential Windows programs and services only.

Turn off DEP for all programs and services.

Turn on DEP for essential Windows programs and services only.

Turn on DEP for all programs and services except for those specifically selected.

Turn on DEP for all AACC programs and services.

Avaya 6210 Practice Test 1 - Free Online Exam Prep & Questions

Question 1 / 40

You have created a new application (script) in Orchestration Designer (OD).

Which configuration steps in OD will allow you to place a test call to the new application?

Select Application Routes > CDNs > Configured Routes > Select Application > Save

Select Application > Routes > Add Application > Save

Select Call Router > Application Routes > CDNs > Configured Routes > Add > Select Application > Save

Select CDNs > Add Application > Save

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