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6210: Avaya Aura Contact Center Implementation

Avaya Aura Contact Center Implementation
Vendor:

Avaya

Avaya Aura Contact Center Implementation Exam Questions: 124
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The 6210 exam known as Avaya Aura Contact Center Implementation Exam is crucial for IT professionals aiming to validate their skills. To increase your chances of passing, practicing with real exam questions shared by those who have succeeded can be invaluable. In this guide, we’ll provide you with practice test questions and answers offering insights directly from candidates who have already passed the exam.

Exam Details:

  • Exam Number: 6210

  • Exam Name: Avaya Aura Contact Center Implementation Exam

  • Length of test: 105 minutes

  • Exam Format: Multiple-choice, single-choice, and scenario-based questions

  • Exam Language: English

  • Number of questions in the actual exam: 124 questions

  • Passing Score: 70%

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Key Features of 6210 Practice Test:

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Related questions

The installation of the Contact Center Manager Administration (CCMA) component adds default users to the Windows operating system. Which CCMA user accounts are created during the Avaya Aura® Contact Center (AACC) installation?

A.
iceAdminIUSR_SWCBkup_SWC
A.
iceAdminIUSR_SWCBkup_SWC
Answers
B.
AAD_UserAACC_Adminwebadmin
B.
AAD_UserAACC_Adminwebadmin
Answers
C.
AAAC_AdminIUSR_SWCwebadmin
C.
AAAC_AdminIUSR_SWCwebadmin
Answers
D.
iceAdminIUSR_SWCwebadmin
D.
iceAdminIUSR_SWCwebadmin
Answers
Suggested answer: C
asked 16/09/2024
Grzegorz GÅ‚ogowski
32 questions


Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center. Which three statements regarding the Orchestration Designer tool are true? (Choose three.)

A.
OD application steps can include call treatments, such as music or ringback.
A.
OD application steps can include call treatments, such as music or ringback.
Answers
B.
OD allows you to view real-time statistics for each skillset.
B.
OD allows you to view real-time statistics for each skillset.
Answers
C.
OD applications can provide call routing, such as skill-based routing.
C.
OD applications can provide call routing, such as skill-based routing.
Answers
D.
OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.
D.
OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.
Answers
Suggested answer: B, C, D
asked 16/09/2024
ALLIE SEBRONE MUHAMUBI
42 questions

You are preparing the Windows server for the installation of Avaya Aura Contact Center (AACC). As AACC does not support Remote Access Services (RAS), it must be disabled before installing AACC. What is the correct procedure to disable Remote Access Services?

A.
Disable RAS using the Avaya Aura Contact Center Roles and Features Installer
A.
Disable RAS using the Avaya Aura Contact Center Roles and Features Installer
Answers
B.
Disable RAS in Administrative Tools > Computer Management
B.
Disable RAS in Administrative Tools > Computer Management
Answers
C.
RAS is disabled automatically by the AACC R7 installation DVD
C.
RAS is disabled automatically by the AACC R7 installation DVD
Answers
D.
Disable RAS in Administrative Tools > Remote access connection Manager
D.
Disable RAS in Administrative Tools > Remote access connection Manager
Answers
Suggested answer: D
asked 16/09/2024
Austine Ogheneruemu Onakpoma
42 questions

After you complete the Avaya Aura® Contact Center (AACC) installation, you should perform a backup. From the Contact Center Database Maintenance utility, which two menu options are used to perform the backup?

A.
Select Location and Immediate Backup
A.
Select Location and Immediate Backup
Answers
B.
Map Drive and Immediate Backup
B.
Map Drive and Immediate Backup
Answers
C.
Backup Drive and Immediate Backup
C.
Backup Drive and Immediate Backup
Answers
D.
Backup Location and Immediate Backup
D.
Backup Location and Immediate Backup
Answers
Suggested answer: D
asked 16/09/2024
Abdulilah Alhousainy
35 questions

You have been asked to install an Avaya Aura® Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server.

What is the next required step?

A.
Install the Replication Server for database replication.
A.
Install the Replication Server for database replication.
Answers
B.
Run the High Availability tool on the Standby Server.
B.
Run the High Availability tool on the Standby Server.
Answers
C.
Perform a backup on the Primary server and execute a restore of the backup on the Standby server.
C.
Perform a backup on the Primary server and execute a restore of the backup on the Standby server.
Answers
D.
Reboot the Primary and Secondary Server so that they will synchronize.
D.
Reboot the Primary and Secondary Server so that they will synchronize.
Answers
Suggested answer: C
asked 16/09/2024
Arnaud DUTEL
32 questions

A customer supplies a server that fully meets the Platform Vendor Independent (PVI) mid-range specifications for an Aura SIP – Voice and Multimedia Contact Server without Avaya Aura® Media Server (AAMS) server type. What is the maximum number of logged in agents supported for this server type?

A.
500 Agents
A.
500 Agents
Answers
B.
300 Agents
B.
300 Agents
Answers
C.
100 Agents
C.
100 Agents
Answers
D.
200 Agents
D.
200 Agents
Answers
Suggested answer: B
asked 16/09/2024
Scott McNeill
32 questions

You are configuring the Windows Operating System for an Avaya Aura® Contact Center (AACC) installation. Which setting will you select for Data Execution Prevention (DEP)?

A.
Turn off DEP for all programs and services.
A.
Turn off DEP for all programs and services.
Answers
B.
Turn on DEP for essential Windows programs and services only.
B.
Turn on DEP for essential Windows programs and services only.
Answers
C.
Turn on DEP for all programs and services except for those specifically selected.
C.
Turn on DEP for all programs and services except for those specifically selected.
Answers
D.
Turn on DEP for all AACC programs and services.
D.
Turn on DEP for all AACC programs and services.
Answers
Suggested answer: B
asked 16/09/2024
Princess Sophia Tuazon
41 questions

In a customer’s Local Area Network, some segments in the network do not allow multicast for transmitting data. When configuring the Contact Center Manager Administration (CCMA) using the RTR (Real-Time Reporting) Registry Settings, how can network bandwidth usage be limited?

A.
In the Minimum Unicast Sessions box, type the minimum number of simultaneous unicast sessions that the server is directed to allow.
A.
In the Minimum Unicast Sessions box, type the minimum number of simultaneous unicast sessions that the server is directed to allow.
Answers
B.
In the Maximum Unicast Sessions box, type the maximum number of simultaneous unicast sessions that the server is directed to allow.
B.
In the Maximum Unicast Sessions box, type the maximum number of simultaneous unicast sessions that the server is directed to allow.
Answers
C.
In the Output Rate box, type the minimum number of simultaneous outputs that the server is directed to allow.
C.
In the Output Rate box, type the minimum number of simultaneous outputs that the server is directed to allow.
Answers
D.
In the Output Rate box, type the maximum number of simultaneous outputs that the server is directed to allow.
D.
In the Output Rate box, type the maximum number of simultaneous outputs that the server is directed to allow.
Answers
Suggested answer: B
asked 16/09/2024
Manoj Balan
44 questions

A systems engineer has just completed a database maintenance backup. The engineer would like to verify the success of the backup. In which default location should the engineer look to determine the success of the backup?

A.
C:\Contact Center\Logs\Common Components\DBMaintenance.log
A.
C:\Contact Center\Logs\Common Components\DBMaintenance.log
Answers
B.
D:\Logs\Common Components\DBMaintenance.log
B.
D:\Logs\Common Components\DBMaintenance.log
Answers
C.
D:\Avaya Aura\Contact Center\Logs\Common Components\CC_DBMaintenance.log
C.
D:\Avaya Aura\Contact Center\Logs\Common Components\CC_DBMaintenance.log
Answers
D.
D:\Avaya\Logs\Common Components\CC_DBMaintenance
D.
D:\Avaya\Logs\Common Components\CC_DBMaintenance
Answers
Suggested answer: B
asked 16/09/2024
Adriano Costa
36 questions

Which two statements about scheduled backups are true? (Choose two.)

A.
Contact Center stores up to seven backup files at each server location.
A.
Contact Center stores up to seven backup files at each server location.
Answers
B.
You can use this utility to back up operating system files.
B.
You can use this utility to back up operating system files.
Answers
C.
The backup location must be a tape or optical drive.
C.
The backup location must be a tape or optical drive.
Answers
D.
You can schedule single or multiple backup tasks on a daily, weekly, or monthly basis.
D.
You can schedule single or multiple backup tasks on a daily, weekly, or monthly basis.
Answers
Suggested answer: A, D
asked 16/09/2024
Alain Bijl
40 questions