You can install the Contact Center Server Utility on a standalone computer, or it can co-reside with the Contact Center Manager Server (CCMS). Which operation on the server can the Server Utility perform?

Modify real-Time Display interface parameters

You are preparing for the first backup Avaya Aura® Contact Center.Which step is required in the Contact Center Database Maintenance utility to prepare for the backup?

On the Backup Locations tab, select the Drive, enter the UNC Path, username and password.

On the Backup Locations tab, select the Tape Drive.

On the Backup Locations tab, select the Drive, enter the UNC Path, username and password.

On the Backup Locations tab, select the Applications.

You will need to configure Internet Explorer (IE) options to access Avaya Aura® Contact Center (AACC) components such as Contact Center Manager Administration (CCMA). Which three statements regarding the configuration of Internet Explorer are true? (Choose three.)

CCMA supports the 32-bit and 64-bit versions of Microsoft Internet Explorer.

You must run Internet Explorer in compatibility mode for CCMA and Communication Control Toolkit (CCT).

Install Microsoft Internet Explorer 10.0 or 11.0.

CCMA supports the 32-bit and 64-bit versions of Microsoft Internet Explorer.

You must run Internet Explorer in compatibility mode for CCMA and Communication Control Toolkit (CCT).

CCMA supports only the 32-bit version of Microsoft Internet Explorer.

Install Microsoft Internet Explorer 10.0 or 11.0.

Which three Operating Systems are supported for an Avaya Agent Desktop (AAD) client installation?

Microsoft Windows 8.1 (32-bit and 64-bit)

Microsoft Windows 7 (32-bit and 64-bit)

Windows XP Professional SP2 or later

Microsoft Windows 8.1 (32-bit and 64-bit)

Microsoft Windows 7 (32-bit and 64-bit)

Windows XP Professional SP2 or later

Microsoft Windows 10 (32-bit and 64-bit)

By which method can you verify the status of the Data Execution Prevention (DEP)? (Choose two.)

Windows > Control Panel > System and Security > System > Advanced System Settings > Settings > Data Execution Prevention

Windows > Services > Advanced System Settings > Settings > Data Execution Prevention

Windows > Control Panel > System and Security > System > Advanced System Settings > Settings > Data Execution Prevention

Windows > Services > Advanced System Settings > Settings > Data Execution Prevention

My computer > properties > advanced system settings > advanced > environment variables > Data Execution Prevention

Control Panel > Network and Internet > Internet Options, and then turn on DEP for essential Windows programs and services only

Avaya Aura® Contact Center (AACC) supports VMware® vSphere. VMware® vSphere allows multiple copies of the same operating system or several different operating systems to run as virtual machines on a large x86-based host hardware server.Which three statements regarding the AACC server types supported on an AML-based Avaya CS1000 when installed on a VMware® virtual machine are true? (Choose three.)

Voice and Multimedia Contact Server with Avaya Aura® Media Server

Voice and Multimedia Contact Server without Avaya Aura® Media Server

Voice and Multimedia Contact Server with Avaya Aura® Media Server

Voice and Multimedia Contact Server without Avaya Aura® Media Server

Avaya Aura® Application Enablement Services (AES) is a set of enhanced telephony APIs, protocols, and Web services available to developers. The interface between the Avaya Aura® Contact Center (AACC) and AES is Mutual TLS. Which three statements regarding the AES and AACC are true? (Choose three.)

If you are using Web Services security on Contact Center, you cannot use the default certificates and must use the certificates in the Contact Center Certificate Store.

AES 7.0 includes the default Contact Center root certificate.

The Contact Center CTI Proxy points to the AES IP Address, port 4723, Transport TLS.

If you are using Web Services security on Contact Center, you cannot use the default certificates and must use the certificates in the Contact Center Certificate Store.

AES 7.0 includes the default Contact Center root certificate.

The Contact Center CTI Proxy points to the AES IP Address, port 4723, Transport TLS.

AES 7.0 does not include the default Contact Center root certificate. To use the default root certificate with AES 7.0, you must import it into AES.

Which three statements about Avaya Aura® Contact Center (AACC) Licensing are true? (Choose three.)

A Corporate Enterprise license type is for a network of Avaya Aura® Contact Center installations.

The Nodal Enterprise license type controls the licensing for a single Avaya Aura® Contact Center node.

Nodal Enterprise licensing supports a Standby License Manager.

Agent licenses are available for both Nodal and Corporate Licensing.

A Corporate Enterprise license type is for a network of Avaya Aura® Contact Center installations.

The Nodal Enterprise license type controls the licensing for a single Avaya Aura® Contact Center node.

The licensing grace period duration is 15 days.

Nodal Enterprise licensing supports a Standby License Manager.

You are preparing to install an Avaya Aura® Contact Center R7 (AACC) on a server that has been supplied by the customer. You need to verify that the server meets the requirements to run AACC. In which Avaya support document will you find the server requirements?

Avaya Aura® Contact Center Overview and Specifications

Avaya Aura® Contact Center and Avaya Aura® Unified Communications Platform Integration

Avaya Aura® Contact Center Administration

Avaya Aura® Contact Center Commissioning for Avaya Aura® Unified Communications

Which core Contact Center component manages functions such as the logic for call processing, call treatment, call handling, call presentation and the accumulation of data into historical and real-time databases?

Communication Control Toolkit (CCT)

Contact Center Multimedia (CCMM)

For Avaya Aura® Contact Center R7, which three statements regarding the Windows installation is true? (Choose three.)

Customers upgrading to Avaya Aura® Contact Center Release 7.x, must migrate to a new Microsoft Windows Server 2012 R2 operating system.

Avaya Aura® Contact Center Release 7 is supported on the Microsoft Windows Server 2012 R2 operating system.

A Microsoft Windows Server 2012 R2 operating system product key is required.

Avaya Aura® Contact Center Release 7 is supported on Microsoft Windows Server 2008 R7.

Customers upgrading to Avaya Aura® Contact Center Release 7.x, must migrate to a new Microsoft Windows Server 2012 R2 operating system.

Avaya Aura® Contact Center Release 7 is supported on the Microsoft Windows Server 2012 R2 operating system.

A Microsoft Windows Server 2012 R2 operating system product key is required.

Avaya Aura® Contact Center (AACC) uses the media processing capabilities of the Avaya Aura® Media Server (AAMS) to perform functions such as conference customer and agent speech paths with media treatments. Which three statements regarding AACC and the AAMS are true? (Choose three.)

AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.

AACC integrates with AAMS using Media Server Markup Language (MSML) based communication.

AAMS provides a MSML-based service type named ACC_APP_ID.

AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.

AACC does not require a license for each AAMS instance in the solution.

AACC integrates with AAMS using Media Server Markup Language (MSML) based communication.

AAMS provides a MSML-based service type named ACC_APP_ID.

A customer has purchased the Agent Greeting feature to provide individual pre-recorded greeting playback capabilities. Where is the license for Agent Greeting enabled in Avaya Aura® Contact Center (AACC)?

From Contact Center Manager Administration (CCMA) > Configuration > Applications > LM Service Configuration Setup tab

From the server, navigate to the Server Configuration > Licensing tab

From the server, locate Multimedia Commissioning > Multimedia Licensing tab

From Contact Center Manager Administration (CCMA) > Configuration > Applications > LM Service Configuration Setup tab

From the Contact Center License Manager > Configuration > Contact Center Licensing tab

To ensure resiliency, you have been asked to add an additional license manager to the network.Which licensing type supports an additional license manager?

Corporate Enterprise, where you can configure a primary and a secondary License Manager.

Nodal Enterprise, when a standby license manager is configured.

Remote Enterprise, when a standby license manager is configured.

Network Enterprise, where you can configure a primary and a secondary License Manager.

Corporate Enterprise, where you can configure a primary and a secondary License Manager.

When a SIP INVITE message arrives at the Contact Center Manager Server (CCMS), CCMS matches the message with one of the configured Route Points URIs. CCMS then anchors the customer call to a port on which component?

Avaya Aura® Communication Manager

Avaya Aura® Midsize Enterprise (ME)

Which two statements about the License Manager (LM) Configuration utility are true? (Choose two.)

License Manager supports a WebLM License File and the Avaya WebLM Server on a virtual machine.

The License Manager provides central control and administration of application licensing for all features of the Contact Center.

The License Manager Configuration utility can be used to download the license file from the Avaya license website.

License Manager supports a WebLM License File and the Avaya WebLM Server on a virtual machine.

The License Manager provides central control and administration of application licensing for all features of the Contact Center.

The license file on the server can be edited where License Manager is installed.

Which operating system is supported for Avaya Aura® Contact Center Release 7 server installations?

Windows Server 2012 R2 Standard Edition or Datacenter Edition

Windows Server 2008 SP7 Standard Edition or Enterprise Edition

Windows Server 2012 R1 Standard Edition or Datacenter Edition

Windows Server 2012 R2 Standard Edition or Datacenter Edition

Windows Server 2008 SP2 Standard or Enterprise Edition

A customer has Avaya Aura® Contact Center (AACC) and Avaya Aura® Unified Communications Platform Integration. For the Avaya Aura® Session Manager (ASM) to direct incoming voice contacts to the AACC, as part of the ASM and AACC configuration, which two items are configured in ASM? (Choose two.)

Install a Signed Certificate from a Trusted Host.

Add the Avaya Aura® Contact Center as a Trusted Host.

Enable TLS encryption for Hosts.

Install a Signed Certificate from a Trusted Host.

Add the Avaya Aura® Contact Center as a Trusted Host.

Add a Routing Policy for the AACC.

Which utility is used to status and manage the services in Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), Communication Control Toolkit (CCT), Contact Center Multimedia (CCMM), and License Manager (LM)?

Contact Center System Framework and Monitor Utility

Contact Center System Event and Monitor Utility

Contact Center System Control and Monitor Utility

Contact Center System License and Monitor Utility

Where are all agents used in the Avaya Aura® Contact Center POM integration administered?

Avaya Proactive Outreach Manager

Where is the administration of outbound campaigns and management of dialing lists performed?

Contact Center Multimedia Server

Avaya Proactive Outreach Manager

Which Avaya Aura® Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?

Contact Center Multimedia (CCMM)

The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data from the Windows network for data analysis?

Single standard XML file or flattened XML file

Single standard HTML file or flattened HTML file

Single standard CSV file or flattened CSV file

Single standard XSD file or flattened XSD file

Which Avaya Aura® Contact Center component is the application agents used to handle voice and non-voice contacts?

Contact Center Multimedia (CCMM

Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?

Contact Management Framework (CMF)

In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?

the Outbound Campaign Management Tool

Which Avaya Aura® Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?

Avaya Aura® Media Server (AAMS)

Communication Control Toolkit (CCT)

Avaya 6210 Practice Test 2 - Free Online Exam Prep & Questions

Question 1 / 40

You are preparing to activate the Agent Desktop Displays (ADD) tool in the call center.

Which protocol is a prerequisite for ADD in the Avaya Aura® Contact Center (AACC) environment?

Multicast or unicast communication from the CCMS to Contact Center Manager Administration(CCMA)

Unicast communication from the CCMS to the client PCs

Multicast from Contact Center Manager Administration (CCMA)

RSM Compression (Real-Time Statistical Multicast) option that is enabled from the Contact Center Manager Server (CCMS)

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