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Avaya Aura® Contact Center (AACC) uses the media processing capabilities of the Avaya Aura® Media Server (AAMS) to perform functions such as conference customer and agent speech paths with media treatments. Which three statements regarding AACC and the AAMS are true? (Choose three.)
On which servers is the Enable Switchover function available when configuring Avaya Aura® Contact Center (AACC) High Availability (HA)?
A customer supplies a server that fully meets the Platform Vendor Independent (PVI) mid-range specifications for an Aura SIP – Voice and Multimedia Contact Server without Avaya Aura® Media Server (AAMS) server type. What is the maximum number of logged in agents supported for this server type?
You are installing Avaya Agent Desktop (AAD) on an agent PC. Which three Microsoft software components must be installed? (Choose three.)
You are installing a SIP-based Avaya Aura® Contact Center (AACC) with Avaya Aura® Media Server (AAMS). Which three functions/features are gained by implementing the AAMS? (Choose three.)
You have been asked to install an Avaya Aura® Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server. What is the next required step?
A systems engineer has just completed a database maintenance backup. The engineer would like to verify the success of the backup. In which default location should the engineer look to determine the success of the backup?
You have created a new application (script) in Orchestration Designer (OD). Which configuration steps in OD will allow you to place a test call to the new application?
Which tool displays the status counts for each multimedia contact type?
After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)

Question 31

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In a customer’s Local Area Network, some segments in the network do not allow multicast for transmitting data. When configuring the Contact Center Manager Administration (CCMA) using the RTR (Real-Time Reporting) Registry Settings, how can network bandwidth usage be limited?

A.
In the Minimum Unicast Sessions box, type the minimum number of simultaneous unicast sessions that the server is directed to allow.
A.
In the Minimum Unicast Sessions box, type the minimum number of simultaneous unicast sessions that the server is directed to allow.
Answers
B.
In the Maximum Unicast Sessions box, type the maximum number of simultaneous unicast sessions that the server is directed to allow.
B.
In the Maximum Unicast Sessions box, type the maximum number of simultaneous unicast sessions that the server is directed to allow.
Answers
C.
In the Output Rate box, type the minimum number of simultaneous outputs that the server is directed to allow.
C.
In the Output Rate box, type the minimum number of simultaneous outputs that the server is directed to allow.
Answers
D.
In the Output Rate box, type the maximum number of simultaneous outputs that the server is directed to allow.
D.
In the Output Rate box, type the maximum number of simultaneous outputs that the server is directed to allow.
Answers
Suggested answer: B

Question 32

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Which two statements about scheduled backups are true? (Choose two.)

A.
Contact Center stores up to seven backup files at each server location.
A.
Contact Center stores up to seven backup files at each server location.
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B.
You can use this utility to back up operating system files.
B.
You can use this utility to back up operating system files.
Answers
C.
The backup location must be a tape or optical drive.
C.
The backup location must be a tape or optical drive.
Answers
D.
You can schedule single or multiple backup tasks on a daily, weekly, or monthly basis.
D.
You can schedule single or multiple backup tasks on a daily, weekly, or monthly basis.
Answers
Suggested answer: A, D

Question 33

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You are preparing the Windows server for the installation of Avaya Aura Contact Center (AACC). As AACC does not support Remote Access Services (RAS), it must be disabled before installing AACC. What is the correct procedure to disable Remote Access Services?

A.
Disable RAS using the Avaya Aura Contact Center Roles and Features Installer
A.
Disable RAS using the Avaya Aura Contact Center Roles and Features Installer
Answers
B.
Disable RAS in Administrative Tools > Computer Management
B.
Disable RAS in Administrative Tools > Computer Management
Answers
C.
RAS is disabled automatically by the AACC R7 installation DVD
C.
RAS is disabled automatically by the AACC R7 installation DVD
Answers
D.
Disable RAS in Administrative Tools > Remote access connection Manager
D.
Disable RAS in Administrative Tools > Remote access connection Manager
Answers
Suggested answer: D

Question 34

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Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center. Which three statements regarding the Orchestration Designer tool are true? (Choose three.)

A.
OD application steps can include call treatments, such as music or ringback.
A.
OD application steps can include call treatments, such as music or ringback.
Answers
B.
OD allows you to view real-time statistics for each skillset.
B.
OD allows you to view real-time statistics for each skillset.
Answers
C.
OD applications can provide call routing, such as skill-based routing.
C.
OD applications can provide call routing, such as skill-based routing.
Answers
D.
OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.
D.
OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.
Answers
Suggested answer: B, C, D

Question 35

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The installation of the Contact Center Manager Administration (CCMA) component adds default users to the Windows operating system. Which CCMA user accounts are created during the Avaya Aura® Contact Center (AACC) installation?

A.
iceAdminIUSR_SWCBkup_SWC
A.
iceAdminIUSR_SWCBkup_SWC
Answers
B.
AAD_UserAACC_Adminwebadmin
B.
AAD_UserAACC_Adminwebadmin
Answers
C.
AAAC_AdminIUSR_SWCwebadmin
C.
AAAC_AdminIUSR_SWCwebadmin
Answers
D.
iceAdminIUSR_SWCwebadmin
D.
iceAdminIUSR_SWCwebadmin
Answers
Suggested answer: C

Question 36

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In Orchestration Designer (OD) from the Application menu, double-clicking on Master Script launches the Contact Router. The Contact Router is the first and only entry point of all contacts into applications (scripts/flows) that reside on the Contact Center system.

The Contact Router list contains which three items that need access to scripting? (Choose three.)

A.
CLIDs
A.
CLIDs
Answers
B.
CDRs
B.
CDRs
Answers
C.
DNISs
C.
DNISs
Answers
D.
CDNs
D.
CDNs
Answers
Suggested answer: A, C, D

Question 37

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In Contact Center Release 7, Contact Center Manager Administration (CCMA) stores information in a Cache Database. Which three statements regarding the Cache database are true? (Choose three.)

A.
It simplifies the overall solution as all components use a common database.
A.
It simplifies the overall solution as all components use a common database.
Answers
B.
Avaya Aura® Contact Center Release 7 updates the version of Cache 2015 to Intersystem Cache.
B.
Avaya Aura® Contact Center Release 7 updates the version of Cache 2015 to Intersystem Cache.
Answers
C.
The Cache database technology supports database shadowing for fault tolerant and mission critical solutions such as AACC.
C.
The Cache database technology supports database shadowing for fault tolerant and mission critical solutions such as AACC.
Answers
D.
All data is now replicated and there is no need for a CCMA backup and restore.
D.
All data is now replicated and there is no need for a CCMA backup and restore.
Answers
Suggested answer: A, C, D

Question 38

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Avaya Aura® Contact Center (AACC) uses Avaya Aura® Media Server (AAMS) media processing capabilities. When adding the AAMS in Contact Center Manager Administration (CCMA), which three statements regarding the Master Content Store are true? (Choose three.)

A.
If the AAMS server does not contain existing contact center media, CCMA uploads base media to it.
A.
If the AAMS server does not contain existing contact center media, CCMA uploads base media to it.
Answers
B.
Select the Master Content Store check box for only one media server.
B.
Select the Master Content Store check box for only one media server.
Answers
C.
Select the Master Content Store check box for the AAMS server that manages media and prompts.
C.
Select the Master Content Store check box for the AAMS server that manages media and prompts.
Answers
D.
Select the Master Content Store check box for each media server.
D.
Select the Master Content Store check box for each media server.
Answers
Suggested answer: A, B, C

Question 39

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Avaya Aura® Contact Center (AACC) Release 7 supports only the Avaya Aura® Media Server (AAMS), formerly called Avaya Media Server. Which three statements regarding the AAMS are true? (Choose three.)

A.
AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.
A.
AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.
Answers
B.
AACC requires a license for each AAMS instance in the solution.
B.
AACC requires a license for each AAMS instance in the solution.
Answers
C.
An Avaya Aura® Media Server High Availability pair of server requires two instance licenses.
C.
An Avaya Aura® Media Server High Availability pair of server requires two instance licenses.
Answers
D.
A standalone Avaya Aura® Media Server is supported on the Windows Server operating system.
D.
A standalone Avaya Aura® Media Server is supported on the Windows Server operating system.
Answers
Suggested answer: A, B, C

Question 40

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You are configuring the Windows Operating System for an Avaya Aura® Contact Center (AACC) installation. Which setting will you select for Data Execution Prevention (DEP)?

A.
Turn off DEP for all programs and services.
A.
Turn off DEP for all programs and services.
Answers
B.
Turn on DEP for essential Windows programs and services only.
B.
Turn on DEP for essential Windows programs and services only.
Answers
C.
Turn on DEP for all programs and services except for those specifically selected.
C.
Turn on DEP for all programs and services except for those specifically selected.
Answers
D.
Turn on DEP for all AACC programs and services.
D.
Turn on DEP for all AACC programs and services.
Answers
Suggested answer: B
Total 124 questions
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