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Avaya 6210 Practice Test - Questions Answers, Page 13

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Question 121

(0)

Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?

Question 122

(0)

A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?

Question 123

(0)

A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application,

Question 124

(0)

Which tool displays the status counts for each multimedia contact type?

Related questions

Avaya Aura® Contact Center (AACC) uses the media processing capabilities of the Avaya Aura® Media Server (AAMS) to perform functions such as conference customer and agent speech paths with media treatments. Which three statements regarding AACC and the AAMS are true? (Choose three.)

On which servers is the Enable Switchover function available when configuring Avaya Aura® Contact Center (AACC) High Availability (HA)?

A customer supplies a server that fully meets the Platform Vendor Independent (PVI) mid-range specifications for an Aura SIP – Voice and Multimedia Contact Server without Avaya Aura® Media Server (AAMS) server type. What is the maximum number of logged in agents supported for this server type?

You are installing Avaya Agent Desktop (AAD) on an agent PC. Which three Microsoft software components must be installed? (Choose three.)

You are installing a SIP-based Avaya Aura® Contact Center (AACC) with Avaya Aura® Media Server (AAMS). Which three functions/features are gained by implementing the AAMS? (Choose three.)

You have been asked to install an Avaya Aura® Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server. What is the next required step?

A systems engineer has just completed a database maintenance backup. The engineer would like to verify the success of the backup. In which default location should the engineer look to determine the success of the backup?

You have created a new application (script) in Orchestration Designer (OD). Which configuration steps in OD will allow you to place a test call to the new application?

Which tool displays the status counts for each multimedia contact type?

After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)

Question 121

Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?

Contact Center Database Maintenance Utility

Control Utility

CCMM Data Management

System Control and Monitor Utility

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Question 122

A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?

The campaign stops functioning.

The campaign will not be created.

The campaign will not receive data.

The campaign will receive calls but no agent is assigned.

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A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

the Outbound Campaign Management Tool

the CCMA

the Multimedia Contact Manager

the E-mail Manager

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Question 124

Which tool displays the status counts for each multimedia contact type?

Contact Center Database Dashboard

Multimedia Data Management

Multimedia Dashboard

Contact Center Database Maintenance

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