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Avaya 6210 Practice Test - Questions Answers, Page 9

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Question 81

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A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?

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Question 82

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Which service contains the Inbound Message Handler (IMH) component?

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Question 83

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When analyzing life cycle of an outbound contact in Avaya Aura® Contact Center:

Step 1 shows outbound campaigns are created in the OCMT and loaded into the CCMM database Step 2 states that each call in the outbound campaign triggers a 'contact arrived' message. What is Step 3 in the life cycle of an outbound contact in Avaya Aura® Contact Center?

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Question 84

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When analyzing life cycle of a Web Chat contact in Avaya Aura® Contact Center:

Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried. What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura® Contact Center?

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Question 85

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What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?

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Question 86

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Which type of dialing is it when the outbound call is made automatically after presentation to the agent?

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Question 87

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Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sent to the contact center? (Choose three.)

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Question 88

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When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?

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Question 89

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When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed. Which three routing options can be applied? (Choose three.)

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Question 90

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Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?

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Related questions

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Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center. Which three statements regarding the Orchestration Designer tool are true? (Choose three.)
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Which two statements about scheduled backups are true? (Choose two.)