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The installation of the Contact Center Manager Administration (CCMA) component adds default users to the Windows operating system. Which CCMA user accounts are created during the Avaya Aura® Contact Center (AACC) installation?
Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center. Which three statements regarding the Orchestration Designer tool are true? (Choose three.)
You are preparing the Windows server for the installation of Avaya Aura Contact Center (AACC). As AACC does not support Remote Access Services (RAS), it must be disabled before installing AACC. What is the correct procedure to disable Remote Access Services?
After you complete the Avaya Aura® Contact Center (AACC) installation, you should perform a backup. From the Contact Center Database Maintenance utility, which two menu options are used to perform the backup?
You have been asked to install an Avaya Aura® Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server. What is the next required step?
A customer supplies a server that fully meets the Platform Vendor Independent (PVI) mid-range specifications for an Aura SIP – Voice and Multimedia Contact Server without Avaya Aura® Media Server (AAMS) server type. What is the maximum number of logged in agents supported for this server type?
You are configuring the Windows Operating System for an Avaya Aura® Contact Center (AACC) installation. Which setting will you select for Data Execution Prevention (DEP)?
In a customer’s Local Area Network, some segments in the network do not allow multicast for transmitting data. When configuring the Contact Center Manager Administration (CCMA) using the RTR (Real-Time Reporting) Registry Settings, how can network bandwidth usage be limited?
A systems engineer has just completed a database maintenance backup. The engineer would like to verify the success of the backup. In which default location should the engineer look to determine the success of the backup?
Which two statements about scheduled backups are true? (Choose two.)

Question 81

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A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?

A.
It is loaded on external database.
A.
It is loaded on external database.
Answers
B.
It is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.
B.
It is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.
Answers
C.
It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.
C.
It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.
Answers
D.
It is loaded on the Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.
D.
It is loaded on the Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.
Answers
Suggested answer: D

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/100093170

asked 16/09/2024
Anu V
42 questions

Question 82

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Which service contains the Inbound Message Handler (IMH) component?

A.
Contact Center Multimedia (CCMM) License Service
A.
Contact Center Multimedia (CCMM) License Service
Answers
B.
Contact Center Multimedia (CCMM) Campaign Scheduler Service
B.
Contact Center Multimedia (CCMM) Campaign Scheduler Service
Answers
C.
Contact Center Multimedia (CCMM) E-mail Manager Service
C.
Contact Center Multimedia (CCMM) E-mail Manager Service
Answers
D.
Contact Center Multimedia (CCMM) Starter Service
D.
Contact Center Multimedia (CCMM) Starter Service
Answers
Suggested answer: C

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/100093179 (30)

asked 16/09/2024
Kristina Stojanovska
42 questions

Question 83

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When analyzing life cycle of an outbound contact in Avaya Aura® Contact Center:

Step 1 shows outbound campaigns are created in the OCMT and loaded into the CCMM database Step 2 states that each call in the outbound campaign triggers a 'contact arrived' message. What is Step 3 in the life cycle of an outbound contact in Avaya Aura® Contact Center?

A.
Customer details are retrieved for the agent using Web services.
A.
Customer details are retrieved for the agent using Web services.
Answers
B.
The newly-arrived contact is created and directed to an application using the Open Queue.
B.
The newly-arrived contact is created and directed to an application using the Open Queue.
Answers
C.
The contact is presented to the agent using the Avaya Agent Desktop.
C.
The contact is presented to the agent using the Avaya Agent Desktop.
Answers
D.
The Contact Center application (scripting) determines how to route the contact, or in this case, present to which agent.
D.
The Contact Center application (scripting) determines how to route the contact, or in this case, present to which agent.
Answers
Suggested answer: B

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101059089

asked 16/09/2024
Wojciech Romaldowski
43 questions

Question 84

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When analyzing life cycle of a Web Chat contact in Avaya Aura® Contact Center:

Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried. What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura® Contact Center?

A.
Customized Web pages, displays to the customer.
A.
Customized Web pages, displays to the customer.
Answers
B.
A set of sample pages is distributed with Contact Center Multimedia to provide Java Server Pages (JSP) script examples of how a Web server can access the Web services.
B.
A set of sample pages is distributed with Contact Center Multimedia to provide Java Server Pages (JSP) script examples of how a Web server can access the Web services.
Answers
C.
Customized Web pages, with customized look and feel, and business logic must be created by the customer.
C.
Customized Web pages, with customized look and feel, and business logic must be created by the customer.
Answers
D.
The External Web server determines the skillset and priority assigned to the contact.
D.
The External Web server determines the skillset and priority assigned to the contact.
Answers
Suggested answer: B

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101059089 (p.100, external web servertransactions

asked 16/09/2024
Sebastian Gryza
40 questions

Question 85

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What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?

A.
the assignment of a route point for each email skillset
A.
the assignment of a route point for each email skillset
Answers
B.
the assignment of a script for each email skillset
B.
the assignment of a script for each email skillset
Answers
C.
the assignment of a vector for each email skillset
C.
the assignment of a vector for each email skillset
Answers
D.
the assignment of an open queue for each email skillset
D.
the assignment of an open queue for each email skillset
Answers
Suggested answer: A

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101017374

asked 16/09/2024
Ronald DeCastro
32 questions

Question 86

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Which type of dialing is it when the outbound call is made automatically after presentation to the agent?

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Question 87

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Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sent to the contact center? (Choose three.)

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Question 88

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When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?

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Question 89

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When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed. Which three routing options can be applied? (Choose three.)

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Question 90

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Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?

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