Avaya 6210 Practice Test - Questions Answers, Page 9
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Question 81
A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100093170
Question 82
Which service contains the Inbound Message Handler (IMH) component?
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100093179 (30)
Question 83
When analyzing life cycle of an outbound contact in Avaya Aura® Contact Center:
Step 1 shows outbound campaigns are created in the OCMT and loaded into the CCMM database Step 2 states that each call in the outbound campaign triggers a 'contact arrived' message. What is Step 3 in the life cycle of an outbound contact in Avaya Aura® Contact Center?
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101059089
Question 84
When analyzing life cycle of a Web Chat contact in Avaya Aura® Contact Center:
Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried. What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura® Contact Center?
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101059089 (p.100, external web servertransactions
Question 85
What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101017374
Question 86
Which type of dialing is it when the outbound call is made automatically after presentation to the agent?
Question 87
Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sent to the contact center? (Choose three.)
Question 88
When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?
Question 89
When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed. Which three routing options can be applied? (Choose three.)
Question 90
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?
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